Red Dot Award for best Product Design 2016 and 2018 Winner
CES Innovation Awards 2016 Honoree
Internet of Things 2015/16 Awards People’s Choice Winner
Customize your experience
Custom images and text
Replace Joan’s regular interface with custom content. Upload image galleries or set your devices to display text and images at a certain time or in intervals.
Show your corporate branding and upload your company logo, which can be set to appear across all of your devices.
Set a language
Select your language* (maybe Klingon if you're feeling stellar) and tailor Joan to your needs.
* JOAN speaks:
English, German, French, Italian, Spanish, Portuguese, Finnish, Polish, Icelandic, Norwegian, Danish, Dutch, Lithuanian, Czech, Russian, Slovak, Slovenian, Swedish, and Klingon, and new languages coming every month.
Frequently asked questions
What is the difference between Joan Manager and Joan Executive?
The Joan Manager device supports WPA2-PSK encryption, whereas Joan Executive supports Enterprise WPA2-EAP encryption. Both are 802.1x supported. The Joan Executive device also offers space usage reports with advanced meeting analytics.
How do I charge my Joan device?
Joan is powered by a high-performance rechargeable 5400mAh Lithium-Polymer battery that needs recharging once every couple of weeks. You can either use the enclosed Micro-USB cable or use a certified Micro-USB charger with an output rating of 5 V, 1A max. The power must be supplied from an external power supply source that complies with the requirements for Limited power source.
The charging time will depend on the power supply and varies with use. Charging a single device on 1A of current requires approximately 6 hours. Please note that if charging more than one device on a USB hub simultaneously, the distributed current of each device drops, which extends the devices' charging time. Using your laptop or PC for charging could mean that your devices might not charge fully when charged overnight. You can double check battery levels at any time by logging into the Joan Portal and checking the device battery status.
Can I keep Joan permanently connected to a power source?
Sure thing! Just make sure that the charger you are using is a certified Micro USB charger with an output rating of 5 V, 1 A max. Joan has an inbuilt battery, which allows for its cableless operation, but if you want to connect Joan directly to a power source, go ahead. This way you won't have to charge your Joan devices.
Does Joan work with my personal calendar?
Joan connects to Google (G Suite, Google Calendar), Office 365 (Exchange Online), Microsoft Exchange (Outlook), iCalendar (.ics) and CollegeNET's 25Live.
If you use Google Calendar, make sure it’s G Suite (Google Apps) for business and not a personal Gmail Calendar. Just having a gmail.com domain is unfortunately not enough.
If you use Microsoft Exchange, make sure your calendar is accessible from the internet and uses the NTLM proprietary authentication protocol.
Does Joan need a constant Wi-Fi connection?
To be able to connect to its server, Joan needs a strong, stable Wi-Fi connection. If the signal drops frequently, this will influence Joan’s performance and battery life. With a network that’s overcrowded by too many clients and access points and a lot of interference, Joan might have trouble ensuring smooth operation.
Does Joan store data?
Joan is a thin client device, which means that all of its operations take place online. The device itself does not store any calendar data and no calendar events are permanently stored on our servers. The only data stored on the device is the data required to connect the Joan devices to your Wi-Fi network.
Is my data private and safe?
How is Joan attached to the door or wall?
Because the device has no cables whatsoever, installation is a simple matter of peeling the foil off the adhesive Magnetic Mount and attaching Joan to the wall or door. Joan can be attached to any surface without drilling or the need for a heavy, costly installation. You can fix JOAN on any firm surface you want; glass, wood or brick, it will stick. As long as your chosen spot is clean, isn’t uneven or bumpy and your plaster isn’t peeling or flaking off due to a number of repaints, you’re good to go.
Before attaching the magnet, clean your chosen surface with rubbing alcohol or water to get rid of any grease. Don’t use cleaning agents; they’ll weaken the adhesive. Then, take off the top magnetic strip from the back of the device and peel off the foil. Press the magnet against the chosen surface horizontally and smooth the surface of the magnet with your hand, pressing firmly at every point. Allow for 30 minutes before attaching Joan to the magnet. This way the adhesive will properly stick to the wall and Joan will stay fixed in place. Attach Joan to the door or wall and easily detach it at any time to charge.
How does cloud hosting work? Can I cancel my subscription?
We offer a cloud hosting option for the fastest and most hassle-free out-of-the-box experience for our customers that might not have dedicated in-house IT. This means that you don’t have to worry about server setup and maintenance. All you have to do is connect your Joan device with the calendar solution your organization is using, and we’ll take care of the rest, making sure you always have the best Joan experience.
A monthly price of €8.99 per Joan Manager or Joan Executive is charged to host Joan on our server infrastructure in the cloud, whereas the cloud hosting for Joan Board, Joan Premium and Joan Classroom is €14.99 per device.
The billing details are entered during the process of onboarding when connecting Joan to your calendar (after selecting the type of hosting). You can edit your billing details at any time, by logging into the Joan Portal and selecting Settings > Subscription and billing details.
You can switch from the cloud to on-premises hosting, which is free, at any time and run Joan on your own server infrastructure. On-premises hosting is ideal for customers that have an established in-house IT department and probably already run a number of internal servers or for customers that do not want to use the Software as a Service (SaaS) approach.
Please note that deploying Joan on your own server infrastructure requires advanced IT skills, as well as experience with server deployment and management.
How can I make a purchase?
The Joan Store accepts payment via PayPal and most major credit cards such as Visa®, MasterCard®, and American Express®. All credit card information you provide to our server is fully encrypted and secure. If you prefer to pay via a direct bank transfer, contact us at [email protected] and we’ll forward a quote to you.