Privacy Policy

At Visionect, we take your privacy seriously.

This Privacy Policy for Visionect Products and Services (“Privacy Policy”) describes information that Visionect d.o.o. and its subsidiaries and affiliates (collectively “Visionect”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information).

This document focuses on information related to the operation of Visionect’s products and services as defined in the Terms of Use, including our Sites (web sites, Joan online Dashboard), Joan devices (Joan Assistant, Joan Manager, Joan Executive), and other products and services from Visionect (collectively, “Visionect Products and Services” or “Products and Services”). By using Visionect Products and Services, you agree to Visionect’s Privacy Policy that is also a part of Visionect’s Terms of Use and Terms of Sale. If you do not agree with this Privacy Policy, Visionect kindly asks you not to use Visionect Products and Services.

Visionect’s services are controlled, operated and administered by Visionect from our offices within the EU.

If you access our Products and Services from a location outside the EU, you are responsible for compliance with all local laws. You agree that you will not use our services in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

 

Our Pledge:

  1. We will be transparent about the different types of information we collect and how we use them.
  2. We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide Visionect Products and Services, and to do so only when we think they will provide you with a welcome additional service.
  3. We will use best-in-class data security tools to keep your data safe and protect Visionect Products and Services from unauthorized access.

Visionect respects your privacy and will resolve all the issues pertaining to it. For all inquiries or complaints regarding this Privacy Policy, please first contact Visionect at [email protected] or [email protected] (or [email protected]).

 

Types of Information We Collect

Visionect collects information about you through our Sites in several ways. We may collect two types of information from users: “personal information,” which is information that can be used to locate you, contact you, or determine your specific identity (such as your name, e-mail address, mailing address, phone number, etc.) and “aggregate information,” which is information about your activities using Visionect Products and Services or is in connection with the Products and Services that cannot be used to identify, locate, or contact you (such as the frequency of using, data entered when using Visionect Products and Services, most frequently accessed pages, browser type, etc.).

 

Collecting Your Personal Information

Visionect collects personal information:

  • You provide to purchase or pre-order Visionect Products and Services
  • You provide when you sign up (sign in) to use Visionect Products and Services
  • You provide when you register for contests and prize acceptance
  • You provide when you subscribe to our newsletter and other services
  • You allow us to connect from other social media services
  • You allow us to collect from your use of certain features
  • We get from using Visionect Products and Services
  • We get from communicating directly with you
  • We get from cookies and other technology

In general, the Personal Information you provide to Visionect is used to help communicate with you. For example, Visionect uses Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, deliver Products and Services, and inform users about promotional offers.

 

Collecting Your Aggregate Information

Aggregate information is collected as you visit our web sites or interact with Visionect Products our services even if you do not enter any information. Generally, aggregate information is used in a collective manner, and no single person can be identified by that compiled information. Visionect uses aggregate information to provide its services and remuneration, as well as to determine the use of Visionect Products and Services and to monitor, audit and analyze information pertaining to our business metrics.

Such information may include IP address, profile information, aggregate user data, preferences, technical session information, browser type, information about your computer, hardware, software, or mobile device, including a device identifier, demographic information including gender, zip code and age, and navigational data including log files, server logs, clickstream data, and other data such as your location, where enabled, and language preference.

User IP addresses are recorded for security and monitoring purposes. If you arrived at the Visionect Site via a link from another webpage, Visionect may receive aggregate or otherwise anonymous statistical information about your visit to the Site. Visionect monitors customer traffic patterns and site usage to help develop the design and layout of the Site, and to improve the content of the Site. Visionect may combine this automatically collected and other aggregate information with personal information, in which case Visionect will treat the combined information as Personal information under this Privacy Policy and will be used for marketing purposes.

 

Using, Sharing, Selling and Trading of Your Personal Information with Third Parties

Except as otherwise stated in this Privacy Policy, Visionect does not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. Visionect shares Personal Information only with vendors who are performing services for Visionect.

In general, Visionect uses aggregate information to help improve Products and Services and customize the user experience. Visionect also uses aggregated Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way Visionect use or disclosure of aggregate information and Visionect reserves the right to use and disclose such aggregate to our partners, advertisers and other third parties at our discretion.

Visionect discloses potentially personally­ identifying information only to those employees, contractors and affiliated organizations that (i) need to know this information in order to process it on Visionect’s behalf or to provide Services available on the Sites, and (ii) that have agreed not to disclose it to others (iii) when required by law.

Some of these employees, contractors and affiliated organizations may be located outside of your home country; by using Visionect Sites you consent to the transfer of such information to them.

 

Sharing, Selling and Trading Aggregate Information Collected Online with Third Parties

Visionect uses other third party service providers to offer or facilitate services on Visionect’s behalf, such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, and an email service provider to send out emails on Visionect’s behalf. When you order products from Visionect, we will share your Personal information as necessary for such third party services providers to provide the applicable service to Visionect or on Visionect’s behalf. These third parties are prohibited from using your personal information for any purposes.

 

Cookies or Similar Technologies

We may also use “cookies” or similar technologies such as pixels and your personal information to enhance your experience on our websites and with the Services and to provide you with personalized offers. A cookie is a small data file placed on your computer’s hard drive that contains information that allows us to track your activity online. The cookie itself does not contain any personal information; however, if you provide us any personal information, the cookie may act as an identifier to tie your personal information to your IP address or computer. You may choose to delete cookies from your computer’s hard drive at any time or to disable cookies on your computer. If you delete cookies that relate to the website, we may not be able to identify you upon your return to the website. Additionally, if you disable your computer’s cookies, you may not be able to access certain features of the websites or services that require that cookies be enabled. The website’s cookies cannot be used to read data from your hard drive and cannot retrieve information from any other cookies created by other websites. Additionally, our cookies cannot be used as a virus, Trojan horse, worm, or any other malicious tool that could impair your use of your computer. Our cookies are used to help us better understand how you and other users use our websites so we can continue to provide a better, more personalized user experience.

Cookies and Trackers

We use cookies to help us remember and process the items in your shopping cart, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Here is a list of cookies that we use. Visionect has listed them here so you can decided whether you would like to opt-out or not.

getjoan.com

joanassistant.com

PHPSESSID
_cfduid
_smToken
_bizo_bzid
_bizo_cksm
_bizo_np_stats
_ga
_gat
_hljcludedinSample
Intercom-id-uelzqs9j
intercom-visitor-semaphore
joan_billing
joan_country_base
joan_shipping
wp_woocommerce_ses…

Local Storage

-google analytics cookie
-google enhanced analytics cookie
-google remarketing cookie
-intercom cookie
-web page store cookie
-facebook pixi
-hotjar pixi
-linkedin pixi
-twitter pixi
-sumome pixi

 

Security Pertaining to Your Information

We take appropriate security measures to protect against unauthorized access or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to our employees, service providers and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. We use secure socket layer (“SSL”) technology to encrypt and protect the security of your personal information, including but not limited to your credit card number, when it is sent over the Internet. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. We are not responsible for the functionality, privacy, or security measures of any other organization.

 

Financial Information that You Give Us

If you pre-order or purchase Visionect Products and Services from our Sites, we request that you provide your name, email address, billing and shipping address, shipping address, phone number, credit/debit/bank information, items purchased and any other information necessary to complete the transaction.

We do not collect or store your full credit card information. Our credit card processing service providers, Braintree and PayPal, will collect and store full payment card information from you, even as a guest user, when an order is placed until when it ships.

Please note: If you click away from our Site to visit the site of any third party advertiser or sponsor, you may be asked for your payment card or other personal information in order to purchase or use products and services offered. These companies have their own privacy and data collection practices. We have no responsibility or liability for these independent policies. You should therefore review their privacy notices carefully if you have concerns about how your information may be used.

 

Integrity of Your Data

Visionect processes personal information only for the purposes for which it was collected and in accordance with this Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our Products and Services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Visionect stores your information for as long as needed to provide you with Products and Services. Visionect may store information longer, but only in a way that it cannot be tracked back to you. Visionect deletes the information as soon as it is not needed for providing our Products and Services.

Traffic information is erased or made anonymous when it is no longer needed for the purpose of the transmission or, in the case of payable services, up to the end of the period during which the bill may lawfully be challenged or payment pursued. Location information is stored to the extent and for the duration necessary for the provision of a value-added service. Cookies, direct marketing and provision of value-added services information (including traffic information used for these purposes) is stored as long as the same is necessary for the provision of these activities, or up to the time when a user opts out from such use in accordance with this Privacy Policy. This shall not prevent any technical storage or access to information for the sole purpose of carrying out the transmission of a communication or as strictly necessary in order for Visionect to provide the Products and Services you requested.

When information is no longer needed, we shall delete it using reasonable measures to protect the information from unauthorized access or use.

 

Business Transfers

If the Visionect store is acquired or merged with another company, your information may be transferred to the new owners so that Visionect may continue to sell Products and Services to you.

In the event that Visionect undergoes a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of Visionect’s assets may continue to process your Personal Information as set forth in this Privacy Policy.

 

External Links

Our Sites may contain links to third party websites operated by other people or companies. Those websites may have their own privacy policy or no privacy policy at all. Visionect does not have any responsibility for those websites, and we provide the links solely for the convenience of our visitors.

 

Information Available on Visionect Web Sites

Visionect is not responsible if information made available on our Sites is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

User Content

Certain Products and Services may enable you to publish or share publicly with others content you have generated or obtained from other sources (“User Content”). You retain any and all intellectual property rights you already hold under applicable law in User Content, that which you publish or share through the Products and Services, subject to the rights, licenses, and other terms of this Privacy Policy and Terms of Use, including any underlying rights of others in any User Content that you may use or modify. You grant to Visionect, a non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost-free right and license to use, copy, record, distribute, reproduce, disclose, sell, re-sell, sublicense (through multiple levels), modify, display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and otherwise exploit in any manner whatsoever, all or any portion of the User Content you publish or share through the Site (and derivative works thereof), solely for the purpose of providing the Products and Services to you. Each time you publish or share any User Content, you represent and warrant that you are at least the age of the majority in the state in which you reside and are the parent or legal guardian, or have all proper consent from the parent or legal guardian, of any minor who is depicted in or contributed to any User Content you publish or share, and that, in regard to that User Content, (a) you are the sole author and owner of the Intellectual property and other rights to the User Content, or you have a lawful right to publish and share the User Content and grant Visionect the right to use it as described in this Section, all without any Visionect obligation to obtain consent of any third party and without creating any obligation or liability of Visionect; (b) the User Content is accurate; (c) the User Content does not and, as to Products and Services’s permitted uses and exploitation set forth in this Policy and Terms of use, will not infringe any Intellectual property or other right of any third party; and (d) the User Content will not violate this Privacy Policy and Terms of Use or cause injury or harm to any person.

 

Electronic Communications

Visiting our Sites or sending emails to Visionect or any email address listed on our Sites constitutes electronic communications between you and us.

You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email, electronic chats services like Skype, FaceTime, Google Chat, as well as personal and general notes on the Site, satisfy any legal requirement that such communications be in writing.

 

Use of Communication Services

Visionect Sites may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”).

You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e­mail addresses, without their consent; violate any applicable laws or regulations.

We have no obligation to monitor the Communication Services. However, we reserve the right to review materials posted to a Communication Service and to remove any materials at our sole discretion. We reserve the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

We reserve the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at our sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. We do not control or endorse the content, messages or information found in any Communication Service and, therefore, we specifically disclaim any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

 

Indemnity

You agree to indemnify Visionect, our partners, officers, agents and others related to Visionect for any claim from third party that could arise from your use of our websites or your violation of this Privacy Policy.

You agree to indemnify, defend and hold harmless Visionect, our officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use our Products and Services, any user postings made by you, your violation of any terms of this Privacy Policy or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations.

Visionect reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses.

 

Intellectual Property

All content included as part of our Sites, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the our Sites, is the property of Visionect or our suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You agree not to modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found through our websites. Our content is not for resale. Your use of our websites does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Visionect and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Visionect or our licensors except as expressly authorized by this Policy and Terms of Use.

 

Corrections/Information Removal/Opt-Out

If your name, e-mail or postal address, telephone number or other personal information changes, you may update, correct or omit the relevant information by contacting the Visionect customer service at [email protected] or Joan customer service at [email protected] (or [email protected]).

If you prefer not to receive newsletters or other marketing e-mails from Visionect or Joan, please let us know by clicking on the unsubscribe link within any newsletter or marketing e-mail you receive.

If you wish for your personal data to be completely removed from Visionect’s systems, please send a deletion request to the email address [email protected] or [email protected] (or [email protected]).

Please be sure to include in any e-mail your full name, e-mail address, and any message. Please note that such requests may take up to ten (10) days to become effective.

 

Contact Us

We welcome your questions or comments regarding the Terms and Conditions and our Privacy Policy. Contact us at [email protected], or at Visionect, Ukmarjeva ulica 2, SI-1000 Ljubljana, Slovenia.

 

Changes to Privacy Policy

Please note that this Privacy Policy may change from time to time. We will provide notice of any changes on the Sites or by contacting you. If you have any questions, please contact us at [email protected].

Last Updated: September 30, 2016. Review archive of previous policies here.