Orders placed after March 26, 2026, by legal entities

If you have previously agreed to a version of our Terms and Conditions for the Purchase of Joan Products (“Terms”) before March 27, 2026, we have sent you a notice that we have updated these Terms, effective as of March 27, 2026. Now that we have notified you (and except as otherwise stated in the notice) please be aware that by continuing to purchase our Products after March 26, 2026, you are accepting these updated Terms. 

TERMS AND CONDITIONS FOR PURCHASE OF JOAN PRODUCTS

Version: March 27, 2026 (see older versions)

These Terms and Conditions for the Purchase of Joan Products (the “Terms”) are the basis for purchasing Joan devices as well as all accessories (cumulatively referred to as the “Products”) sold with the device or separately in our on-line shop available on our website.

Although we have tried our best to strip the legalese from the Terms, there are places where these Terms may still read like a traditional contract. There’s a good reason for that: These Terms do indeed form a legally binding contract between you and Visionect d.o.o. By accepting these Terms, you acknowledge to have read and understood the Terms, so please read them carefully.

NOTE: THESE TERMS DO NOT GOVERN THE TERMS AND CONDITIONS FOR PURCHASE OF THE JOAN SERVICE (SUBSCRIPTION). IF YOU ARE INTERESTED IN THOSE, PLEASE FOLLOW THIS LINK.

We suggest that you print a copy of the Terms and keep them in your records.

These Terms include Terms of Sale, Returns and Refunds Policy, Terms of Use, Safety Instructions, Limited Warranty and represent the whole Agreement between You (customer/buyer in our on-line shop available on our website hereinafter “You”) and Visionect d.o.o. (hereinafter “Visionect”, “we”, “us”), unless otherwise agreed. By accepting the Terms, You acknowledge that You have read and understood the Terms in full.

When accepted through the ordering process, subject to confirmation by Visionect as mentioned in clause 2 below, the Terms constitute a binding agreement.

Before buying any of our Product You acknowledge that in order to use the Joan device for its predicted use – that is Joan room booking and management solution, you require a valid Subscription Account.

Visionect can amend these Terms from time to time, so we recommend that you review them regularly and take note of any changes. The amended Terms shall apply to you upon renewal of your subscription term. 

Visionect can also from time to time amend these Terms with immediate effect, in which case we will notify you and you can then contact us at [email protected] to end the subscription period before the change takes effect and receive a refund for any Products you have paid for in advance but have not received. By purchasing the Products, you accept any change made to the Terms. Of course, if you don’t, don’t purchase the Products.

You can find out more about the services and subscription plans, offered under Joan Service here.

All the subscription plans are managed through Joan Portal, a dashboard that provides control over all aspect of your Joan system such as managing devices and room resources, enabling and disabling features, and controlling your subscription plan and billing information. More  here.   

All subscription plans also have a feature of Advanced Analytics tool that enables you to see a summary of the most important meeting metrics that helps you discover opportunities for optimizing your meeting room use and time spent in meetings. More here. 

All subscription plans are payable. The current options and other specific characteristics including fees of each subscription plan can be found on our web page.

You can see the applicable terms and conditions and pricing information for the Joan Service here.

  1. Terms of Sale

Basically put, this section describes the who’s and what’s in our easy on-line buying process. You choose the products you want on the website, decide how many you’d like for your office, input your payment method, and voila, you have bought Joan device(s) and/or its accessories, great products that will make office life much easier and more organized. Oh, and it also says you can’t use Joan products to do destructive things, etc. Really. Please don’t.

Buying a Joan product is quick and easy, and we’re here to help. If the language in these terms gets too complicated or if you have any questions about how to buy the Joan products, please contact our Joan Team at [email protected] and they’ll walk you through the process.

  1. What is a Joan device?

A Joan device is a digital display designed for meeting room booking and workplace management, developed by Visionect. More about the latest device models and technical details.

  1. Who can buy Joan?

Under these Terms, we only sell Joan devices to legally organized and incorporated legal entities that comply with the local law of the country of delivery. B2B (business-to-business) means a transaction in which the supplier and the customer are legal entities.

By purchasing any of the Joan products, you expressly acknowledge and agree that these Terms do not apply to customers within the meaning of a natural person, who is acting for purposes which are outside his trade, business, craft or profession.

Your Status

By placing an order on the Website, you confirm that you are:

  • legally capable of entering into binding contracts;
  • represent a legal person;
  • duly authorized to enter into binding contracts on your or your companie’s or organization’s behalf;
  • if in the EU, able to provide your VAT number, when applicable;
  • not a person barred from buying the Products under the laws of the United States or other applicable jurisdictions, including the country in which you reside or from where you use the Products; for example, that you do not appear on the U.S. Treasury Department’s list of Specially Designated Nationals or face any other similar prohibition; and that
  • you will comply with these Terms and all applicable local, state, national, and international laws, rules, and regulations.

Since we need to know who we are working with, you also agree not to omit or misrepresent any data for the creation and further use of your account, and you agree to update such data to ensure that such data is current, complete and accurate.

By accepting these Terms, you represent that you understand and agree to the foregoing.

  1. Orders

The Terms become binding on You when You complete the order at Joan’s website. Your purchase is binding on us once we confirm your order and receive your payment. Payment must be received before your order is accepted; accepted methods include credit card, PayPal, or other agreed options.

We may cancel your order at our discretion; if payment has already been made, it will be refunded. Neither party is bound if the order or offer contains an obvious error that the other knew or should have known, or if incorrect payment or delivery information is provided.

  1. Pricing & Payment Terms

The total purchase price for your selected products is shown during the ordering process. Payment must be made in advance using Visa, MasterCard, American Express, PayPal, or another approved method. Your order is accepted when your card is charged or Visionect receives payment.

All prices are in EUR or local currency and include shipping, unless stated otherwise. Additional local VAT, customs, or other duties may apply and are your responsibility. You are also responsible for any taxes or fees Visionect is required to collect, unless you provide a valid exemption certificate.

If you change or cancel your order, you are liable for any resulting costs, as well as any collection costs for overdue amounts (including attorneys’ fees).

Price quotes are non-binding unless confirmed in writing. An order is only binding after written confirmation from Visionect. Visionect is not responsible for pricing or typographical errors. Payment and shipping of order parts may be processed separately.

Each order must include product details, quantity, price, and delivery instructions (“Basic Order Terms”).

Visionect may cancel or suspend an accepted order, or refuse additional orders, if you breach these Terms, enter insolvency proceedings, or if third-party financing related to your purchase is delayed.

You may cancel your order before shipping; in this case, all payments received, including shipping costs, will be refunded.


Visionect reserves the right to cancel a confirmed order and fully refund any payments in exceptional cases.

  1. Shipping, Delivery

Delivery time

Once Visionect confirms your order in writing, you will receive an estimated delivery date. We strive to meet your requested delivery dates, but shipping and delivery times are estimates only and depend on your chosen shipping method and order time. Late delivery does not entitle you to cancel your order, and Visionect is not liable for delays.

Products will be delivered to the address you provide in your order. You are responsible for ensuring your delivery address is correct and up to date; Visionect is not liable for losses resulting from incorrect or outdated address information.

In exceptional circumstances (such as force majeure or other unforeseen events), you will be notified of any changes to the estimated delivery date.

Delivery terms

Delivery has occurred when You, or your representative, have taken possession of the Product. You now own the Product. The risk of the Product passes to You when You or your representative have received the Product. If the Product is not collected or received on time, and if this is due to You or circumstances related to You, the risk passes to You when the item is at your disposal and the failure to take possession of the Product constitutes a breach of contract by You. Visionect reserves the right to charge You for extra shipment costs due to your failure to collect the Products in time.

In order to expedite the deliveries to You, we reserve the right to make partial deliveries.

You are responsible for letting us know in writing of any identified damage or nonconformance of the Joan device within 8 days of receiving the Joan device. To find out more please see Clause 10 of these Terms.

  1. 30 Day Money Back Guarantee (Joan Webstore Purchases only)

We want You to be completely satisfied with your Joan product purchase from our online store. If at any time within 30 days of receiving your Joan device (Cancelation period) from our Webstore at getjoan.com, You are not 100% satisfied, You may return it to us for a refund. No questions asked. Your card will be credited, or you will be reimbursed upon receipt of the return of the Joan device(s).

Please note that any items damaged due to reasons not covered under Warranty cannot be accepted back for refund under our 30 Day Money Back Guarantee. Also, associated shipping fees are not refundable.

Cancellation notice received after the Cancellation period is not eligible for a refund.

NOTE: this guarantee applies only to orders placed on Joan’s webstore at getjoan.com, a proof of the original purchase of the Product from Visionect webstore must be provided.

  1. Limited Warranty

Joan One-Year Limited Warranty

All Joan devices are covered by a one (1) year warranty from the original delivery date against manufacturing defects. During this period, Visionect warrants that devices will conform to published specifications and be free from material and workmanship defects.

If a defect arises within the warranty period, Visionect will, at its sole discretion, repair, replace with a comparable device, or issue a credit for the non-conforming product.

Joan Plus – Extended Warranty

We offer Joan Plus – Extended 2-Year Warranty and Joan Plus – Extended 3-Year Warranty. You can see detailed extended warranty options here. 

In Which Cases, the Joan Warranty does not Apply

The Joan Warranty does not apply if the product is installed or used contrary to user instructions or on unsuitable materials. The warranty also excludes defects or issues resulting from: (i) use with unauthorized hardware, software, or systems; (ii) operation outside our specifications; (iii) unauthorized installation, modification, or repair; (iv) damage from accidents, electrical events, water exposure, or unsuitable environments; (v) normal wear and tear (including battery life); (vi) battery failure due to improper care; (vii) cosmetic damage; or (viii) use contrary to these Terms. No results from use of the device are warranted or guaranteed.

If a Joan device fails during the warranty period for a covered reason and you notify us within that period, Visionect will, at its discretion, repair, replace with new or equivalent parts, or refund the purchase price (excluding installation costs) upon return of the device. Repaired or replaced devices are warranted for 30 days or the remainder of the original warranty, whichever is longer.

Determination of Warranty Applicability

We can refuse warranty services if the Joan device or Software date of purchase cannot be proven, if a claim is made outside the warranty period, or if a claim is excluded. Following our examination of your claim, we will notify you of your warranty status and the repair cost of any out-of-warranty Joan devices. At such a time you must issue a valid purchase order to cover the cost of the non-warranted Joan device repair and return shipping or authorize return shipment of the Joan device at your expense as is.

Battery life

During the lifetime of the device, the battery may lose some of its capacity, for which Visionect is not responsible. This may be accelerated if the device is not in use. To avoid this, please follow the following requirements:

  • If the device is left unused for more than six (6) months, please re-charge it every six (6) months from the date of its last use, to preserve maximum battery life.
  • Never stop using, store or leave the device unused for more than one (1) month with a completely empty battery.

Visionect is not responsible for any partial or total battery capacity reduction due to your failure to comply with the above-mentioned procedures.

NOTE: Returns that don’t qualify for warranty coverage (see below) will be returned to customers.

  1. Your Right to Cancel

NOTE: These terms govern and outline the procedure of order cancelling, replacing or returning a Joan product and/or its accessories. The cancelation of these Terms DOES NOT automatically cancel or in any way change/alter your subscription Agreement to our Joan Service, if you already have one in place with us. If you wish to cancel your Subscription Agreement as well, please see our Terms of Service.

Before sending anything to Visionect, please contact our Joan Team at [email protected]. We can usually solve the problem quickly via email. If not, and if you are considered under warranty, you will receive an authorization number.

Right to Order Cancelation

If you changed your mind, you may cancel your order before we ship it and we will reimburse all payments received from you, including the costs of shipping and delivery.

  1. DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

If your delivery is defective or delayed, you may seek remedies available under applicable law, such as fulfillment, replacement, price reduction, or compensation. Defective products may be repaired, replaced, or refurbished at Visionect’s discretion.

You must notify Visionect in writing of any damage or nonconformance within 8 days of receiving the product. Claims must be made in accordance with the applicable Limited Warranty.

To the extent permitted by law, Visionect is not liable for any indirect or consequential damages caused by defects or delays, except in cases of intent or gross negligence.

  1. Returns and Refunds Policy

Contact Us First, Before Sending Anything Back

Before sending anything to Visionect, please contact our Joan Team at [email protected]. Our friendly team will try to help you solve any Joan problems quickly and efficiently. If you return anything to Visionect without prior authorization, this will be considered an unauthorized return, and you will not receive credit for the Joan device(s), and Visionect will not ship the Joan device(s) back to you. So, make sure you contact us before sending anything back. We may, in our sole discretion, arrange for fulfillment of our warranty obligations through a Visionect affiliate, authorized distributor, or an authorized warranty service center. Returns may be subject to shipping, handling, replacement and/or restocking fees.

The Joan device must be returned to us in its original or equivalent packaging, at your risk and cost. 

Joan Webstore Return Instructions and Process

You can see detailed return instructions and process here.

  1. Proprietary Rights

You acknowledge that Visionect and its licensors own all rights, title, and interest in the Products and any related software, including all intellectual property rights, whether registered or not. The Products and Software contain proprietary and confidential information protected by law. You may only use these materials as permitted by this Agreement, and may not reproduce, use, or disclose any part except as expressly allowed herein.

  1. Software

The Software is provided “as is.” Visionect makes no warranties—express or implied—regarding performance, results, security, non-infringement, merchantability, integration, quiet enjoyment, features, expectations, quality, or fitness for any particular purpose, except as specifically stated for Joan Services.

Visionect is not responsible for any claims or damages arising from:

  • use of the Software outside these Terms or its intended purpose,
  • unauthorized modifications,
  • improper use,
  • or use with unauthorized operating systems, software, or hardware.

Visionect does not warrant that the Software will be uninterrupted, error-free, or meet any requirements other than those expressly stated at getjoan.com, nor that it will be compatible with any software or hardware except as authorized by Visionect. Visionect is not liable for any damages or losses resulting from use or inability to use the Software.

Visionect may update the Software from time to time. Updates, including bug fixes and new features, may be automatically installed to ensure continued use of the Products and Service.

  1. Limitation of liability

To the maximum extent permitted by law, Visionect is not liable for any direct, indirect, special, incidental, or consequential damages—including, but not limited to, loss of use, revenue, profits (actual or anticipated), business, opportunity, goodwill, reputation, data, or any costs related to recovering, programming, or reproducing data, or maintaining confidentiality—arising from any breach of warranty, contract, or other legal theory, or from the use or inability to use Visionect products.

This limitation does not apply to liability for death or personal injury, or to statutory liability for intentional or grossly negligent acts or omissions. Visionect does not guarantee that any product can be repaired or replaced without risk to or loss of stored information.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such cases, these limitations apply only to the extent permitted by law.

  1. Indemnification

You agree to defend, indemnify, and hold harmless Visionect and its affiliates, subsidiaries, directors, officers, employees, agents, partners, contractors, and licensors from any third-party claims, demands, or liabilities (including reasonable attorneys’ fees) arising from: (a) content you provide through the Products; (b) your improper use of the Products; (c) your violation of this Agreement or any rights of others; or (d) actions taken by Visionect in investigating or responding to suspected violations.

You waive any right to bring claims against Visionect or its affiliates for actions taken to enforce or investigate compliance with this Agreement, including removal or refusal to process content. This indemnity survives termination or expiration of this Agreement and applies to all use of the Products, whether authorized by you or not.

  1. Personal data

Visionect is responsible for processing the personal data you provided in relation to the purchase of the Product. The data is processed only to allow Visionect to fulfill its obligations pursuant to these Terms and national legal requirements.

For further information on our processing of personal data, including information about your rights, please refer to our Privacy Policy, which is available here.

  1. End-User customers only

Under these Terms Visionect sells and ships Products to end-user only. You may not purchase Products from Visionect for resale, and Visionect reserves the right to refuse, cancel or delay your order if there are reasonable grounds to believe the Product is not being purchased for end use.

Further, any rights pertaining to End-users under these Terms may only be invoked by You, and not by any entity or individual acquiring the Product by resale or otherwise from You or other third parties.

You expressly declare and warrant that you represent a legal entity and do not act on behalf of any natural person. 

  1. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with Slovenian law, with the exclusion of international conflict of law’s principles thereof and with the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). The parties agree in good faith to use reasonable efforts to resolve any and all conflicts and controversies between them relating to these Terms informally and amicably between themselves before submitting any such matter for judicial resolution. Each party irrevocably consents to the exclusive jurisdiction of the federal and state courts located in Slovenia for any disputes directly or indirectly arising out of these Terms.

  1. Miscellaneous

Should any of the clauses of these Terms and Conditions be wholly or partially invalid or void, the validity of the remaining clauses or parts thereof shall not be affected.

If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

The failure of either party to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. The parties agree that, except as otherwise expressly provided in this Agreement, there shall be no third-party beneficiaries to this agreement.

  1. Notices

Visionect may provide you with notices regarding the Products, including changes to these Terms, by email you provided in your payment contact information or by postings on our website.

  1. Electronic contracting

Your use of the Product includes the ability to enter into agreements and/or to make transactions electronically. YOU ACKNOWLEDGE THAT YOUR ELECTRONIC SUBMISSIONS CONSTITUTE YOUR AGREEMENT AND INTENT TO BE BOUND BY AND TO PAY FOR SUCH AGREEMENTS AND TRANSACTIONS. YOUR AGREEMENT AND INTENT TO BE BOUND BY ELECTRONIC SUBMISSIONS APPLIES TO ALL RECORDS RELATING TO ALL TRANSACTIONS YOU ENTER INTO, INCLUDING NOTICES OF CANCELLATION, POLICIES, CONTRACTS, AND APPLICATIONS. In order to access and retain your electronic records, you may be required to have certain hardware and software, which are your sole responsibility.

CONTACT

You can contact us at any time at [email protected]. If you have any questions, just send us an email in English.

Last revised: March 27, 2026

Review archive of previous terms here.