Joan Devices
Configure, mount and troubleshoot Joan devices: Wi-Fi and server connection, device settings in MyJoan, custom content, and Joan on tablets and displays.
65 articles in 6 sections
Device configuration 17 articles
- Article7 October 2026How to configure Joan devices with mobile applicationBluetooth-enabled Joan devices are set up with the Joan Configurator mobile app for iOS and Android; devices without Bluetooth use the desktop app and a USB cable instead.Read more
- Article30 September 2026What is the Joan Configurator?The Joan Configurator is the app that connects a Joan device to Wi-Fi and a server, shows its serial number, collects its log file and reboots it.Read more
- Article30 September 2026Download Joan Configurator for DesktopThe Joan Configurator desktop app lets you set up any Joan device over USB instead of Bluetooth, and it is available for Windows, Linux (Ubuntu, Debian) and macOS.Read more
- Article6 October 2026Wi-Fi network requirements for Joan devicesJoan devices have low-power Wi-Fi modules that rely on an established Internet connection in order to operate.Read more
- Article6 October 2026Joan's Wi-FiJoan devices rely on an established Internet connection in order to operate.Read more
- Article6 October 2026How to connect a Joan device to Wi-Fi?To connect a Joan device to Wi-Fi you need a stable network, the Joan Configurator desktop or mobile app, the device and a Micro USB cable; hidden networks are supported too.Read more
Show all (17) in Device configurationShow fewer
- Article30 September 2026Can I connect Joan devices to a mobile hotspot?Joan devices can connect to a mobile hotspot, but it isn't recommended: an unstable connection slows the devices down, drains the battery faster and makes the system less reliable.Read more
- Article6 October 2026How to connect a Joan device to an Enterprise Wi-Fi Encrypted (WPA2-EAP) networkTo connect Joan to an Enterprise Wi-Fi network, choose WPA2-EAP in the Joan Configurator, enter the password (up to 63 characters), then set the authentication method and certificates.Read more
- Article6 October 2026How to set a static IP to a Joan deviceJoan devices use dynamic IP addresses by default; to give one a fixed address, set a static IP in the Joan Configurator mobile or desktop app.Read more
- Article30 September 2026In the cloud hostingWith cloud hosting, Visionect runs the server that connects your Joan devices to MyJoan, handling setup, updates, uptime and maintenance for you on every subscription plan.Read more
- Article6 October 2026How to connect a device to the server?Each Joan device connects to a Visionect Software Suite server in Brussels, Oregon, South Carolina or Hong Kong; the nearest one is chosen by default, and you can pick another.Read more
- Article30 September 2026How to protect device settings with a passwordLock a Joan device's configuration in the Joan Configurator mobile app with Lock the device; after that, a password is needed to connect to it over Bluetooth or USB.Read more
- Article6 October 2026How to add a device to the MyJoan accountTo add a Joan device to MyJoan, unbox it, connect it to Wi-Fi, pair it with your MyJoan account and mount it; the same steps apply to Joan 6 RE, Joan 6 Pro, Joan 13 Pro and Joan On Display.Read more
- Article6 October 2026How to remove a device from MyJoan accountTo unpair a Joan device, select it in MyJoan under Settings > Rooms > Devices, choose Unpair from the Selected menu and confirm; you can use this to retire a device or reset its settings.Read more
- Article6 October 2026How to configure the Smart Magnet for Joan 6 ProPair the Joan 6 Pro with MyJoan, select a room and place the device on the Smart Magnet to link the two; any Joan 6 Pro placed on that magnet afterwards shows the same room.Read more
- Article6 October 2026On-premise virtual machine sunset (legacy)Legacy article: Joan on-premise hosting has not been supported since January 1, 2023. What this means for customers still on the on-premise virtual machine, and how to move to the cloud.Read more
- Article29 September 2026Joan Home - SunsetJoan Home is discontinued and can't be subscribed to anymore, but existing Joan Home devices keep working as Joan 6 devices on one of the Room booking subscription plans.Read more
Device settings in the Joan portal 21 articles
- Article6 October 2026Device settings (global)Global device settings allow you to enable/disable and adjust certain features across all your Joan devices and set the default preferences.Read more
- Article6 October 2026Device-specific settingsDevice-specific settings allow you to set different settings and enable/disable certain features for a specific device while keeping your global and building-specific settings unaffected.Read more
- Article30 September 2026Set the meeting room you want to pair with your Joan deviceAfter pairing the device to MyJoan account, you will need to connect the device with a room resource, so that it can display calendar information.Read more
- Article6 October 2026How to change the functionality of a Joan deviceTo change what a Joan device displays, open it in MyJoan under Settings > Rooms > Devices and select a different functionality in the Edit device window.Read more
- Article6 October 2026How to change Joan's language?Joan devices can show schedules in 19 languages; change the device language in MyJoan under Settings > Rooms > Device settings, while the MyJoan portal itself stays in English.Read more
- Article7 October 2026“Book now” and “Book later” featuresBook now reserves a room on the spot and Book later reserves it for a later time on Joan 6 RE and Joan On Tablet, creating the meeting in your calendar; Joan 13 has no touchscreen for this.Read more
Show all (21) in Device settings in the Joan portalShow fewer
- Article30 September 2026Book later - Joan 6 ProOn Joan 6 Pro, tap Book, then Book later, and pick a date and time slot up to 7 days ahead; the reservation is added to the room's calendar once you confirm.Read more
- Article6 October 2026How to cancel a meeting on a Joan 6 deviceIf you would like to cancel the current or scheduled meeting but do not have time to do it in your company’s calendar, you can simply approach your Joan 6 device and cancel it directly on it.Read more
- Article7 October 2026"Timetable" featureThe Timetable button on Joan 6, Joan 6 Pro, Joan 6 RE and Joan On Tablet shows a room's schedule for the next 7 days; it can't be turned off, but you can replace it with a custom button.Read more
- Article6 October 2026How to show/hide meetings marked as "tentative"Microsoft 365 and Microsoft Exchange users have the option of marking a meeting in their calendar as “tentative”. These meetings can be hidden or displayed on your Joan devices, depending on your preference, via MyJoan.Read more
- Article6 October 2026How to show/hide the meeting subject and organizer on your Joan devicesIf you do not wish to show all of the calendar information and prefer more privacy, in the MyJoan account, you are able to show/hide the meeting subject and organizer on your Joan devices.Read more
- Article6 October 2026How to turn on/off the touch screen on Joan 6 devicesJoan 6, Joan 6 RE & Joan 6 Pro devices have touch capabilities, and these can be turned off or on, depending on your preferences and needs.Read more
- Article30 September 2026How to enable or disable the battery charging screen on your Joan deviceEnabling the “Battery charging screen” will make your Joan devices display a notification when the battery level of your Joan device becomes low.Read more
- Article30 September 2026How to enable or disable the “No Wi-Fi” screenBy enabling the “Show “No Wi-Fi” screen” on your Joan 6 device, you will be notified when the device loses its connection with your Wi-Fi network.Read more
- Article30 September 2026How to enable or disable checking into meetings?If you wish to have an option to release a booked room or office resource and make it available for other people if nobody confirms that the meeting actually started, you can do so with the “Check-in” feature.Read more
- Article6 October 2026How to add a custom description to your Joan 13?Whether you wish to display your company’s slogan or provide some additional information about the resource you can do so by adding a custom message/description to your Joan 13 device.Read more
- Article6 October 2026Custom button on a Joan deviceYou can customize one of the buttons on your Joan device, either to display a QR code or a webhook.Read more
- Article30 September 2026Cleaning button on Joan 6 devicesOn Joan 6 devices, which are discontinued, the Cleaned button replaces Meet later and shows when the room was last cleaned; enable it in MyJoan under Settings > Rooms > Device settings.Read more
- Article6 October 2026Low Battery Alerts with Slack and Microsoft TeamsYou can receive Joan low battery alerts directly in a Slack or Microsoft Teams channel by using each platform’s built-in email-to-channel feature. This helps reduce email clutter and centralizes alert notifications where your team already communicateRead more
- Article6 October 2026The new interface for Joan 6Joan 6 devices are getting a completely redesigned interface, launched with Joan 6 RE, with simpler navigation and a more intuitive design for faster room booking.Read more
- Article6 October 2026EcoSync: An Efficient Solution for Joan 6 RE, Joan 6 Pro and Joan 13 Pro DevicesEcoSync is an operational mode for the Joan devices, that allows them to connect to the server periodically, optimizing bandwidth usage and significantly reducing battery drainRead more
Custom content 5 articles
- Article7 October 2026Custom content interface on Joan devicesFrom a slideshow to a welcome message, the Custom content feature allows you to display any image or text in a variety of different layouts and options on your Joan devices.Read more
- Article23 October 2026How to set up Digital Door PlatesSet up a digital door plate on a Joan device with custom content in MyJoan for static information, or with a Joan CMS page via a URL for dynamic or branded content.Read more
- Article6 October 2026How to create a custom content interfaceCreate custom content in MyJoan under Settings > Rooms > Custom content; for websites shown on Joan devices, leave out animations and off-canvas menus for the best result.Read more
- Article6 October 2026How to display custom content on a Joan deviceOnce you have created a custom content layout, assign it to one or more Joan devices in MyJoan under Settings > Rooms > Custom content to show it instead of the default functionality.Read more
- Article6 October 2026How to remove a custom content interface from a deviceIf you wish to stop displaying the custom content on your Joan device and revert back to the available functionalities for your device, you can do so by following the steps below.Read more
Using Joan with 3rd party devices 3 articles
- Article7 October 2026How to connect Joan to a tabletConnecting Joan with any tablet is a simple and effortless process. In just a few steps, you will have Joan up and running and showing the next meeting on your very own tablet.Read more
- Article7 October 2026Joan On TabletWith Joan On Tablet, the Real-time booking functionality is no longer limited to Joan 6, allowing you to manage a specific room resource on any tablet device with a simplified version of the flagship functionality.Read more
- Article7 October 2026Joan On DisplayJoan On Display shows current and upcoming meetings for all your rooms on an external screen, such as a TV in your office lobby.Read more
Mounting your Joan device 4 articles
- Article23 October 2026How to mount a Joan device to a wall or doorJoan devices are completely cordless and can be attached to any surface with a custom Magnetic Mount included with each device. This allows for a simple, hassle-free, easy installation with no expensive wiring or hidden costs.Read more
- Article2 October 2026Alternative mounting options for Joan devicesIt's important to know, that you can keep your devices safe, which is why we offer some additional mounting options for the devices.Read more
- Article30 September 2026How to remove the magnetic mount from a wallSoak the Joan magnetic mount with a cleaning solution suited to the surface, lift it off with a scraper and clean off any residue; when you fit a new mount, replace the device's magnet too.Read more
- Article6 October 2026Joan 13 Pro PoE Secure Wall MountThe Joan 13 Pro PoE Secure Wall Mount enables Ethernet connectivity, PoE charging, and LED room occupancy indicators, with a Smart Magnet for automatic room detection.Read more
Device troubleshooting 15 articles
- Article29 September 2026Error notification messages that may appear on your Joan devicesJoan devices require very little maintenance while operating. If something does go wrong, they will display a notification of what might be wrong and how to resolve it.Read more
- Article6 October 2026Wi-Fi Error CodesIf your Joan device is having trouble connecting to the Wi-Fi network, pairing it with your computer and running the Joan Configurator might give some insight as to what is exactly the issue in the form of an Error Code.Read more
- Article30 September 2026My Joan device keeps disconnecting/will not connect to the Wi-Fi networkA weak signal and unstable Wi-Fi connection with your Router or Access Point (AP), will cause the Joan device to enter a cycle of disconnects and reconnects to the network, affecting Joan’s battery life, responsiveness, system stability and more.Read more
- Article30 September 2026Joan Configurator is not recognizing my Joan deviceIf the Joan Configurator doesn't detect your device, check whether the device was damaged, fix the USB connection, and make sure you are using the latest, correct Configurator version.Read more
- Article6 October 2026How to acquire the device's log file?Throughout its operation, the Joan device keeps a log that contains information about its hardware, firmware, and actions it is taking. If an error occurs, it will be noted down in this log file.Read more
- Article30 September 2026“Pairing error” notification messageIf your Joan device is displaying the following message: “Pairing error”, it's doing so because there is a pairing error with the server.Read more
Show all (15) in Device troubleshootingShow fewer
- Article29 September 2026“Please visit MyJoan account to resolve this issue!” notification messageThis message means Joan has found unpaid invoices or billing information that needs updating; check your invoices and billing details in MyJoan under Settings > Plans & Billing.Read more
- Article30 September 2026My Joan device is no longer respondingIf a Joan device stops responding, check it for damage, make sure it is charged and on a Wi-Fi network that meets Joan's requirements, and confirm touch is enabled in MyJoan.Read more
- Article7 October 2026What do I do if my Joan device is defective?How to report a faulty Joan device, what Support needs from you, how the return for repair or replacement works, and what the warranty covers.Read more
- Article7 October 2026How to reduce the battery consumption of your Joan deviceFeaturing E Ink® displays and low-power Wi-Fi modules, Joan devices have exceptionally long battery life, however, some factors can affect how long the battery lasts.Read more
- Article6 October 2026How to reboot a Joan device?Mistakes and hiccups in Joan’s operation may happen. In such cases, a simple reboot of the device will refresh all the settings and resolve any issues automatically.Read more
- Article30 September 2026The device’s pairing PIN code is not showingOnce your Joan device is connected to the Wi-Fi, a unique pairing PIN code should appear on the display which you enter in MyJoan. However, it might happen that this PIN code does not appear once you unplug the device from the Joan cable.Read more
- Article6 October 2026Where to find the serial number of a Joan device?The serial number (UUID) of a Joan device is on its packaging box as SN followed by 32 characters, and it is also shown in the Joan Configurator mobile and desktop apps and in MyJoan.Read more
- Article6 October 2026Boost Your Joan Device Battery Life by Adjusting Wi-Fi Channel SettingsSetting your Wi-Fi access points to a 20 MHz channel width reduces interference, improves range and signal and extends Joan device battery life compared with 40 or 80 MHz.Read more
- Article6 October 2026Enhancing signal strength and battery performanceThe Joan devices, being dual-band capable, occasionally, your network may require adjustments in the settings to improve the wireless connection stability and, consequently, extend battery life.Read more