“Pairing error” notification message

To clear the "Pairing error" message, re-pair the device in MyJoan.

1. Log in to MyJoan.
2. Click Settings at the top of the screen.
3. In the left menu, under Rooms, click Devices.
4. Click the device you need to re-pair.
5. Click Re-pair at the bottom right of the device page.

A Device repaired confirmation appears in the top right corner when re-pairing worked.

If the message is still showing

• Make sure the device is not paired to a different MyJoan account.
• Select the correct hosting option for the device (in the cloud) in the Joan Configurator.

Once the device is configured and connected to a server, it refreshes automatically, removes the notification message and starts showing your resource's schedule.

If you encounter any issues, please contact support@getjoan.com.