In the process of adding a device to MyJoan, one of the steps is pairing the device with MyJoan account. For a complete overview and instructions on how to add a device, see How to add a device to the MyJoan account.
In most cases, this is caused by the device not being connected to the internet and thus not being able to fetch the unique PIN code.
Here are a few potential causes and tips on how to resolve them:
- Wi-Fi settings were not properly set
- There is a firmware update in progress
- TCP port 11113 is not open or a firewall is blocking the connection
The most frequent cause of this issue is a mistake in the Wi-FI configuration process. Make sure you properly connected the device to your Wi-Fi. See How to connect a Joan device to Wi-Fi? for instructions on how to do so.
If you set up the Wi-Fi settings correctly, but the device is showing the “No Wi-Fi” screen, then the Joan device is not fully connected yet and might be in the middle of the latest firmware update. This may take up to 5 minutes, so please be patient and allow the device to update
As Joan devices communicate with the server through the TCP port 11113, please make sure it is open. Otherwise, the Joan device will not be able to establish a connection.
If none of the above-mentioned tips helped, and the PIN code will still not appear on your device, send us an email at support@getjoan.com and we will do our best to assist you.