Getting Started
New to Joan? Learn what Joan is, set up your MyJoan account step by step, and compare Joan devices, their technical specifications, mounting and security.
25 articles in 2 sections
General information 13 articles
- Article7 October 2026What is Joan and how does it work?Joan is a versatile solution designed to enhance efficiency in modern offices, simplifying various aspects of workspace management.Read more
- Article6 October 2026A complete guide to get started with JoanSetting up Joan takes five steps: create a MyJoan account, set up room booking, set up desk and asset management, set up visitor management, and choose a subscription plan.Read more
- Article6 October 2026Joan FunctionalitiesJoan offers 4 functionalities, the interfaces shown on Joan devices, TVs and tablets; which ones you can use depends on your device and your subscription plan.Read more
- Article6 October 2026What is the MyJoan accountMyJoan is the web dashboard where you manage devices, rooms, features, your subscription and billing, organized in three sections: Schedule, Analytics and Settings.Read more
- Article6 October 2026Joan Infrastructure OverviewJoan devices connect to Joan cloud services with TLS 1.3 or AES 128 encryption and to Wi-Fi with WPA2, WPA3 or WPA2-EAP, and user and calendar access is protected with industry-standard methods.Read more
- Article6 October 2026Which calendar solutions does Joan support?Joan supports Google Workspace, Microsoft 365, Microsoft Exchange 2010, 2013 and 2016 (Outlook) and iCalendar (.ics), with one calendar solution connected per MyJoan account.Read more
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- Article6 October 2026Firewall Configuration for Joan Devices and MyJoan PortalTo keep Joan devices online, allow outbound TCP connections on port 11113 to the nearest Joan server, and let the MyJoan portal reach your calendar system through your firewall.Read more
- Article6 October 2026Joan SecurityJoan devices are thin clients that work online through a secure server connection, and Visionect protects that data exchange with industry-standard security practices and regular testing.Read more
- Article6 October 2026Security and data protectionJoan stores usernames and passwords encrypted, never shares or sells your data, and secures communication between devices, MyJoan and your calendar against unauthorized access.Read more
- Article29 September 2026Joan safety instructionsUse Joan devices between 0 °C and 50 °C, keep them out of long direct sunlight and away from flammable gases, and never use a damaged power supply or battery.Read more
- Article6 October 2026What's new with MyJoan?We're aiming to improve and unify your workplace experience. Joan will become MyJoan. A place where you can seamlessly interact with all your workplace solutions.Read more
- Article6 October 2026MyJoan account language settingsChange the MyJoan portal language under Settings > Account > Profile settings: choose your language in the Preferred language drop-down and click Save.Read more
- Article6 October 2026MyJoan Notification HubThe Notification Hub is your central place to view and manage all notifications within your Joan system. From low battery warnings to booking updates, the notification archive ensures no important message is missed.Read more
Joan Devices 12 articles
- Article6 October 2026Display technology of Joan devicesEvery Joan device uses an E Ink electronic paper screen, which uses very little energy, stays readable from any angle up to 180° and does not glare, even under office lights.Read more
- Article1 October 2026What are the differences between the Joan devices?Joan comes in three current models: Joan 6 RE and Joan 6 Pro for meeting rooms, huddle spaces, desks and pods, and Joan 13 Pro for large conference rooms, boardrooms and lobbies.Read more
- Article7 October 2026Joan 6 - Technical specificationsJoan 6 is discontinued; it has a 6-inch touch E Ink screen at 1024 × 758 pixels with front light, dual-band Wi-Fi and Bluetooth 5.Read more
- Article7 October 2026Joan 6 Pro - Technical specificationsJoan 6 Pro has a 6-inch touch E Ink screen in portrait view at 1024 × 758 pixels with front light, dual-band Wi-Fi, Bluetooth 5 and optional Ethernet via a PoE Wall Mount.Read more
- Article6 October 2026Smart Magnet for Joan 6 ProThe Smart Magnet is an adhesive mount for Joan 6 Pro that stores room-specific information, so any Joan 6 Pro placed on it shows that room; mount it up to 2 meters high.Read more
- Article6 October 2026PoE Wall Mount for Joan 6 ProThe PoE Wall Mount connects Joan 6 Pro to your network by Ethernet and charges it over the same cable, and its side LEDs show whether the room is free or booked.Read more
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- Article7 October 2026Joan 13 - Technical specificationsJoan 13 (discontinued) has a 13.3-inch non-touch E Ink Carta screen at 1600 × 1200 pixels, Bluetooth 5, a 10,800 mAh battery, and dual-band Wi-Fi on devices made from 2021.Read more
- Article29 September 2026How to clean a Joan deviceWipe a Joan device with a soft, damp cloth or paper towel after unplugging it; if you use screen cleaner on a Joan 6, keep it away from the casing edges and USB ports.Read more
- Article7 October 2026Joan 6 RE - Technical specificationsJoan 6 RE has a 6-inch touch E Ink screen in portrait view at 1024 × 758 pixels with front light, dual-band Wi-Fi with WPA3 and WPA2-EAP support, and Bluetooth 5.Read more
- Article6 October 2026Joan 6 RE Secure Wall MountThe Joan 6 RE Secure Wall Mount is a steel VESA bracket that locks the device in place against theft and installs on drywall, plaster, glass and uneven surfaces with the included parts.Read more
- Article7 October 2026Joan 13 Pro - Technical specificationsJoan 13 Pro has a 13.3-inch touch E Ink screen at 1600 × 1200 pixels, dual-band Wi-Fi, Bluetooth 5, optional Ethernet via a PoE Wall Mount, and up to 6 months of battery life per charge.Read more
- Article7 October 2026Joan 13 vs. Joan 13 ProJoan 13 (discontinued) is a display-only 13.3-inch E Ink screen, while Joan 13 Pro, the current model, adds a touchscreen for booking, Power over Ethernet and Ethernet.Read more