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How to reboot a Joan device?

Mistakes and hiccups in Joan’s operation may happen. In such cases, a simple reboot of the device will refresh all the settings and resolve any issues automatically.

ArticleJoan DevicesUpdated

There are two ways to reboot your device:

  1. Through the desktop Joan Configurator
  2. Through the mobile Joan Configurator

How do I reboot a device via the desktop Joan Configurator?

  1. Run the Joan Configurator
  2. Connect the Joan device to your PC with the provided Micro USB or USB-C cable
  3. Select your device
  4. Select the Tools option in the navigation bar below
  5. Click Reboot device
Animation: Joan Configurator desktop app with a connected device, rebooting it from the Tools tab

And that’s it. You have successfully rebooted your Joan device.

How do I reboot a device via the mobile Joan Configurator app?

  1. Open the mobile Joan Configurator application.
  2. In the device list, select your device.
  3. Select the Tools option in the navigation bar below
  4. Click Reboot device

And that’s it. You have successfully rebooted your Joan device.

Is the problem still there? Don’t worry. Acquire the log file and contact us at support@getjoan.com with a description of the problem.

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