How to reboot a Joan device?

There are two ways to reboot your device:

1. Through the desktop Joan Configurator
2. Through the mobile Joan Configurator

1. Run the Joan Configurator
2. Connect the Joan device to your PC with the provided Micro USB or USB-C cable
3. Select your device
4. Select the Tools option in the navigation bar below
5. Click Reboot device

And that’s it. You have successfully rebooted your Joan device.

1. Open the mobile Joan Configurator application.
2. In the device list, select your device.
3. Select the Tools option in the navigation bar below
4. Click Reboot device

And that’s it. You have successfully rebooted your Joan device.

Is the problem still there? Don’t worry. Acquire the log file and contact us at support@getjoan.com with a description of the problem.