Plans & Billing
Joan subscription plans and features, billing details, the free trial, prepaid codes, ordering and shipping, returns, and information for resellers.
18 articles in 6 sections
Subscription plans 7 articles
- Article6 October 2026Joan subscription plansJoan subscription plans range from simple meeting room booking to a full workplace management platform; compare features and prices on the Joan pricing page to find the right one.Read more
- Article29 September 2026Which features does each subscription plan offer?Each Joan subscription plan includes a different set of features for room booking, office space management and workplace efficiency; the Joan pricing page compares them side by side.Read more
- Article6 October 2026How to edit your Joan subscription plan?Add user or device licenses and upgrade your plan in MyJoan under Settings > Plans & Billing, review the order and confirm it; decreasing licenses or downgrading works differently.Read more
- Article6 October 2026How to reduce or cancel my subscription?Immediate cancelation of your subscription is not possible in MyJoan - however, you can reach out to us. Customer satisfaction is our top priority, which is why we encourage you to let us know why you would like to cancel your subscription.Read more
- Article29 September 2026How to change from monthly to yearly billing?Switch to yearly billing in MyJoan under Settings > Plans & Billing with Switch to Yearly in the Overview section; this isn't possible if you pay through a reseller.Read more
- Article6 October 2026Joan 30-day free trialEvery new MyJoan account starts a 30-day trial of all features; some features need a Joan 6 RE, Joan 6 Pro or Joan 13 Pro, and you can subscribe to a plan at any point during the trial.Read more
Billing information 5 articles
- Article6 October 2026How to update your billing informationMost billing information is filled in when you subscribe; to change it, go to MyJoan > Settings > Plans & Billing > Billing details and edit your company details, payment method or reseller.Read more
- Article29 September 2026How do I edit my payment details?In order for the Joan system to function properly, you will need to select one of the payment options.Read more
- Article2 October 2026Why does my card keep getting declined?Card payments for Joan are usually declined by the bank because of insufficient funds, an expired card, mismatched billing details or a fraud block; here is what each decline code means and how to fix it.Read more
- Article6 October 2026Plans & Billing settingsThe Plans & Billing segment of the settings provides you with complete control over Subscription plans, Billing information and Joan Credits.Read more
- Article6 October 2026How does billing work for Joan subscription plans?Here you can find a breakdown of how charges are calculated, billed, and managed across different subscription tiersRead more
Prepaid subscription codes 1 article
Ordering and shipping 1 article
Returns and cancellations 1 article
Information for resellers 3 articles
- Article6 October 2026Subscription information for resellersAs a reseller of Joan products, you may have questions about how the MyJoan account works for end customers and what you can expect in regard to billing.Read more
- Article6 October 2026Subscription management via resellerIf you buy and use our services through a Joan reseller, it's recommended to make sure your MyJoan account is set up correctly for a seamless experience.Read more
- Article7 October 2026How do I request an NFR subscription as a Joan partner?Joan partners and resellers can request a free not-for-resale (NFR) subscription for demos. How to request it, what happens next, and how to extend it.Read more