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Joan Help

How to change from monthly to yearly billing?

Switch to yearly billing in MyJoan under Settings > Plans & Billing with Switch to Yearly in the Overview section; this isn't possible if you pay through a reseller.

*Please note that it is not possible to switch from yearly to monthly billing if you do not have a credit card added to your account.*

  1. Log in to my.getjoan.com admin account.
  2. Navigate to Settings -> Plans & Billing
  3. In the "Overview" section, click on the Switch to Yearly and save button on the top right
  4. Select the "Yearly subscription" and click Confirm.
  5. Your choice will be automatically saved and you will be redirected to the plan overview page

If your preferred payment method is payment via a reseller, you won't be able to perform the above action(s).

In case you need any additional assistance, reach out to support@getjoan.com

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