Joan devices bought from the Joan Webstore at getjoan.com come with a 30-day money-back guarantee. If you are not completely satisfied within 30 days of receiving an eligible device, you can return it for a refund.
The 30-day money-back guarantee applies to these Joan devices:
- Joan 6 RE
- Joan 6 Pro
- Joan 13 Pro
To compare these models, see What are the differences between the Joan devices?
The 30-day money-back guarantee does not apply to the Joan ePaper badge.
Joan ePaper badge orders can be canceled free of charge until they ship. After a badge has shipped, it cannot be returned for a refund.
A badge with a manufacturing defect is still covered by our warranty. See What do I do if my Joan device is defective?
- The guarantee applies only to orders placed on the Joan Webstore at getjoan.com. You need proof of the original purchase.
- The 30 days start on the day you receive the device.
- Devices damaged for reasons not covered by the warranty cannot be refunded.
- Shipping fees are not refundable.
Before sending anything back, contact us at support@getjoan.com to get a return authorization. We cannot accept returns without prior authorization. For more information, see Returns and cancellations.
The full conditions are in our Terms and Conditions for the Purchase of Joan Products.