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Joan Help

Provision and manage users from JumpCloud

Joan uses a System for Cross-Domain Identity Management (SCIM) to enable the automatic provisioning of users from JumpCloud. When enabled, all user management will be done only in JumpCloud and disabled on Joan's side.

1. Enable SCIM integration in MyJoan

Navigate to user directory and click on SCIM. When a new window opens, enable the integration and generate a new token. That token will be used to authenticate the connection between JumpCloud and Joan.

MyJoan Integrations > SCIM page with Enable SCIM Provisioning switched on and the Secret token field with the Regenerate button

2. Create a new URL Bookmark in your JumpCloud account

JumpCloud SSO Applications page with the + button to add an applicationJumpCloud application catalogue with the Bookmark (URL) option

3. Enter the bookmark's general info

JumpCloud New Bookmark General Info tab with the display label and icon

4. Enter details under the Identity Management tab

API Type: SCIM API

SCIM Version: SCIM 2.0

Base URL: https://portal.getjoan.com/api/scim/v2

Token Key: Paste the secret token from MyJoan

Test User Email: Enter a valid test email to verify the integration

After everything is entered click "Test Connection" button.

JumpCloud bookmark Identity Management tab with the SCIM settings and the Test Connection button

If everything is set correctly, you should see the following popup:

JumpCloud pop-up: Connection successful

5. Disable group management and map user types

When the connection is confirmed disable Group Management

JumpCloud bookmark settings with Group Management disabled

Joan supports different user types, such as Office Manager. To sync the user type from JumpCloud to Joan make sure to define Attribute Mapping for UserType. Do note that attribute mapping is not required. If no UserType attribute is defined all users synced to Joan will be normal users with no admin permissions.

After you're done click Save to apply all the changes. That's it the SCIM integration between Joan and JumpCloud has been set.

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