How to add and assign employee badges

You add employee badges by scanning them with the Joan Workplace mobile app, then assign each one to an employee. The app sends the employee’s details to the badge over Bluetooth. You can add and assign several badges in one go.

In this article

• Before you start
• How do I add badges?
• How do I assign badges to employees?
• Can a badge already used for visitors be assigned to an employee?
• What if the app says “This badge can’t be added”?
• Related articles

• Allow Bluetooth and camera access for the Joan Workplace mobile app. The app uses the camera to scan badges and Bluetooth to update them.
• Keep the badges close to your phone. They must stay within Bluetooth range while you add and assign them.
• Make sure each badge shows its start screen with the badge code. If it doesn’t, press the button on the back until it does.
• Work in good light. Scanning is much slower in low light.

1. In the Joan Workplace mobile app, open Employee badges and tap Add badges.
2. Point the camera at the badge code on each badge’s start screen. Lay the badges out in a row and scan them one after another. The phone screen stays on while you scan.
3. If a code won’t scan, enter the badge’s MAC address manually instead. The MAC address is shown on the badge’s start screen and printed on the box. You can also long-press the button on the back of the badge to show it.
4. Tap Done. The app connects to each badge over Bluetooth and shows whether it connected.

Added badges appear under your available badges, ready to assign.

1. Tap your available badges, then tap Assign badges.
2. Select the employees. You can search by name or filter by department. You can select as many employees as you have available badges in range.
3. Tap Assign badges. The app sends each employee’s details to a badge and shows the progress.
4. Wait until the app confirms that all badges are done.

If a badge fails, the app shows why and lets you try again.

No, not while it’s used for visitors. Employee badges and Visitor ePaper badges are the same hardware, but each badge has one job at a time. A badge connected to a Visitor Management tablet can’t be assigned to an employee, and a badge assigned to an employee can’t be used for visitors. To use a visitor badge for an employee, remove it from Visitor Management first.

The badge is registered to another Joan organization. Ask that organization’s admin to remove it, or contact Joan support.

• Get started with Joan employee badges
• Manage employee badges
• Troubleshoot employee badges
• Joan Badge: NFC, Bluetooth and technical prerequisites

If you need help, contact us through the support form.