Once badges are assigned, you manage them from the Joan Workplace mobile app: unassign a badge when someone leaves, clear it, remove it from your organization, or mark it as lost or stolen. Most actions need the badge within Bluetooth range. Marking a badge as lost or stolen doesn’t.
In this article
- Which badge actions are there?
- What should I do when an employee leaves?
- What happens to a badge when a user is deleted from Joan?
- What do I do if a badge is lost or stolen?
- How do I give an employee a new badge?
- Can a badge be used for both employees and visitors?
- Related articles
Action | What it does | Badge in range? |
|---|---|---|
Assign | Gives an available badge to an employee and sends their details to it | Yes |
Unassign | Removes the employee from the badge and clears it, so it can be reused | Yes |
Clear | Wipes everything stored on the badge’s display | Yes |
Remove | Removes the badge from your organization | No |
Mark as lost or stolen | Stops the badge from being synced or edited | No |
- Collect the badge.
- In the Joan Workplace mobile app, open the employee’s badge and tap Unassign. Keep the badge near your phone.
- The badge is cleared and moves to your available badges, ready to assign to someone else.
Important
If the badge also opens doors, remove it from your access control system too.The badge stays assigned and keeps showing the person’s details. It’s marked as Needs action so you can find it. Collect the badge, then unassign it or assign it to someone else.
- In the Joan Workplace mobile app or MyJoan, open the badge and tap Mark as lost or stolen. The badge doesn’t need to be nearby.
- The badge is removed from the employee and flagged as lost or stolen. It can’t be synced or edited until it’s marked as found.
- If the badge opens doors, block it in your access control system as well.
Important
The badge keeps showing the employee’s details until it comes back in Bluetooth range of a phone in your organization and is cleared, because an e-paper display keeps its last image without power.After you mark a badge as lost or stolen, you can remove it from your organization. The badge doesn’t need to be present.
Unassign the old badge, or mark it as lost or stolen, then assign an available badge to the employee. See How to add and assign employee badges.
No, a badge has one job at a time. A badge connected to a Visitor Management tablet can’t be assigned to an employee, and a badge assigned to an employee can’t be used for visitors.
- How to add and assign employee badges
- Use employee badges for building access
- Troubleshoot employee badges
If you need help, contact us through the support form.