Troubleshoot event badges

Most event badge problems come from a sync that stopped early, an attendee list that doesn’t follow the attendee spreadsheet, or an invitation opened on the wrong device. Find your problem below.

Keep the Event Badges app open during the whole sync, with Bluetooth on and the badges close to your phone or tablet.

If only one or a few badges don’t sync, assign those attendees a different badge:

1. Go to All attendees.
2. Select the attendee whose badge didn’t sync.
3. Click Replace badge at the top of the screen.

Fix them by hand:

1. Go to All attendees.
2. Edit the attendee.
3. Update their badge again.

The attendee list probably doesn’t follow the format of the attendee spreadsheet. Delete the event and start again:

1. Open the event.
2. Click Menu in the top-right corner.
3. Click Event settings.
4. Scroll to the bottom of the screen and click Delete event.
5. Create the event again, and import a list that uses the format of the attendee spreadsheet: the same columns, in the same order.

See Create an event and import your attendees.

Open the invitation email on your phone or tablet, not on a computer. Install App Tester before the Event Badges app. See Install the Event Badges app (test version).

Our support team can walk you through the setup step by step. Contact Joan support.

• Get started with Joan event badges
• Sync event badges