Checking visitors out keeps your visitor log accurate, so you always know who is in the building. Depending on your setup, visitors can be checked out in several ways.
Method | Who does it | Where |
|---|---|---|
Self check-out | Visitor | Visitor Management tablet |
From the mobile app | Host | Joan mobile app |
From MyJoan | Admin or office manager | MyJoan web portal |
Automatic check-out | Joan, at a time you set | Configured in MyJoan settings |
When visitors leave, they can check themselves out on the Visitor Management tablet at reception:
- On the tablet, tap Check out.
- Find your name in the list.
- Confirm the check-out.
If the visitor has a Visitor ePaper badge, it's automatically cleared and returns to its default screen once they check out. For more details, see How to setup Visitor ePaper badge.
Hosts can check out their visitors from the Joan mobile app, which is useful when you're walking a guest out:
- Open the Joan mobile app and go to My visitors.
- Open the visitor's card.
- Tap Check out.
Admins and office managers can check out any visitor from the MyJoan web portal, for example when a visitor left without checking out:
- Sign in to MyJoan.
- Go to Schedule -> Visitors -> Visitor log.
- Find the visitor and choose Check out.
With automatic check-out, visitors who are still checked in are checked out at a set time each day, regardless of their scheduled end time. This keeps your visitor log accurate even when visitors forget to check out. If a Visitor ePaper badge was assigned to the visitor, it's also cleared.
To enable it:
- Sign in to MyJoan as an admin or office manager.
- Go to Settings -> Visitors -> General settings.
- Turn on Automatic visitor check out and set the time.
Automatic check-out is set per building, so each building can have its own time.
What happens if a visitor forgets to check out?
Their visit stays open in the visitor log until someone checks them out. A host can check them out from the mobile app, an admin or office manager can check them out in MyJoan, or automatic check-out can do it for you at the end of the day.
What if a visitor can't find their name on the tablet?
This can happen if the name was mistyped at check-in. Ask the host, an admin or an office manager to check the visitor out instead.
Does checking out clear the Visitor ePaper badge?
Yes. The badge returns to its default screen when the visitor is checked out. You can also clear a badge manually in MyJoan under Settings -> Visitor -> Devices by selecting the badge and choosing Clear badge.
If you need help, contact support@getjoan.com.