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Exchange Test

To test Joan's Exchange connection, run the Service Account Access test at testconnectivity.microsoft.com, save the results as HTML and send the file to Joan support.

ArticleRoom ManagementUpdated

To troubleshoot connectivity issues with Exchange follow these steps:

  1. Open https://testconnectivity.microsoft.com/ inside your browser.
  2. Under “Microsoft Exchange Web Services Connectivity Tests” select the “Service Account Access” option and proceed by clicking the “Next” button.
Microsoft Remote Connectivity Analyzer with Service Account Access (Developers) selected under Exchange Web Services tests
  1. A new page should show up. Enter the required information there.
Service Account Access form with the meeting room email, service account, EWS URL and test calendar folder fields labelled
  1. Once you’ve entered all of the required information, click on “Perform Test” to start the test.
  2. The testing results should pop up in a couple of seconds.
  3. Click on “Save as HTML” and send the file to us for further inspection.
Connectivity Test Successful result with the Export the results option highlighted

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