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Joan Help

Joan user roles / permissions

Joan has different user roles: the Admin can change every setting and manage billing, while Office managers manage buildings, floors, rooms, devices, floor plans, desks and users.

Joan desk booking users can be assigned different permissions based on their roles.

  • Admin:
    • This is the initial user you created your company’s office account with. It has permissions to every configuration in MyJoan
    • Manage billing details
  • Office manager:
    • Access to adding/editing floors/buildings
    • *Access to the Rooms tab to manage devices/rooms***
    • Access to upload floorplans and assigning desks
    • Access to add/edit new users
    • Override desk booking and pre-book desks for specific employees
    • Export analytics data on who has been sitting when and where
    • Can see the details of anonymous bookings
  • User:
    • Manages their own bookings
    • See who’s in the office and where they’re sitting

You can configure their roles in MyJoan.

**This feature currently has to be enabled by the MyJoan admin account. Simply navigate to Settings -> JoanLabs -> enable the "Office manager room visibility" functionality.

*If you encounter any issues, please contact support@getjoan.com

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