If you have any firewall rules in place, you may need to whitelist the following IP addresses to ensure proper operation of Joan devices and the MyJoan portal.
Joan devices connect directly to our cloud servers to display the user interface in real time.
To ensure connectivity, please allow outbound TCP connections on port 11113 to the nearest server from the list below:
we3.gw.getjoan.com: 35.189.234.129 - Europe cloud hosting
wu.gw.getjoan.com: 104.198.13.54 - West US cloud hosting
eu3.gw.getjoan.com: 35.185.27.220 - East US cloud hosting
hongkong1.gw.getjoan.com: 35.220.133.199 - Honk Kong cloud hostingNote: If these firewall rules are not configured, Joan devices will not be able to maintain a connection with the server and will go offline.
The MyJoan portal communicates with your calendar system using the following IP addresses. If you are using an on-premise calendar (e.g., Exchange), you must allow inbound and outbound TCP traffic on ports 80 and 443 from these IPs:
34.68.57.7
34.83.237.92
34.96.247.100
34.92.222.1
35.201.1.33
34.87.216.39
34.77.229.140
34.78.207.99
35.241.198.134
104.196.125.173Note: Without proper firewall rules, the MyJoan portal will not be able to sync with your calendar, which may result in device schedule issues.