Privacy, Terms & Cookies Archive

LEGAL NOTE

Welcome to Visionect’s website. Please read on to learn about our privacy policy and the rules that govern the use of all our websites, products, services, mobile applications and other software (collectively, “Visionect websites” or “our websites”).
Visionect websites include the website www.visionect.com, www.joanassistant.com and www.tabletopgeoffrey.com, and are operated by Visionect, Barjanska cesta 62, 1000 Ljubljana, Slovenia (“us”, “we”,”ours”).

Privacy Policy

We take privacy very seriously. We’re an EU-based company and comply with EU privacy legislation, which is one of the strictest in the world. This includes protecting your personal information from misuse and informing you exactly for what purpose your data is being collected.

Moreover, we do not store, process or collect any identifiable information of persons below legal age; if we learn that an information about such person exists on our records, we’ll delete it immediately.

Collecting Personally-Identifying Information

Visionect collects potentially personally­identifying information like Internet Protocol (IP) addresses. We do not use this information to identify our visitors, however, and do not disclose it, other than under the circumstances described below.

Protection of Personally-Identifying Information

Visionect takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally­identifying and personally­identifying information.

We disclose potentially personally­identifying and personally­identifying information only to those of our employees, contractors and affiliated organizations that (i) need to know this information in order to process it on Visionect’s behalf or to provide services available on our websites, and (ii) that have agreed not to disclose it to others.
Some of these employees, contractors and affiliated organizations may be located outside of your home country; by using our websites you consent to the transfer of such information to them.

Visionect will not rent or sell potentially personally­identifying and personally­identifying information to anyone. Other than to its employees, contractors and affiliated organizations as described above, Visionect discloses potentially personally­identifying and personally­identifying information only when required to do so by law, or when we believe in good faith that such disclosure is reasonably necessary to protect the property or rights of Visionect, third parties or the public at large.

Use of Your Email Address

If you are a registered user of a Visionect website, i.e. you have signed up for Visionect’s newsletter and supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Visionect and our products. You can unsubscribe from the newsletter at any time by following the insructions provided in the email.

Terms and Conditions

Cookies

The cookies placed on your browser enable us to ensure the successful operation of all the functionalities of our websites, personalize certain content for you, and analyse site visits in order to be able to continuously improve user experience.

You can choose to decline the use of cookies, in which case no persistent cookies will be placed on your browser, except for our own cookies used to provide information about the usage of our sites. However, if you refuse to accept cookies, please be aware that certain functionalities of our websites may be disabled.

Visionect’s websites use the following cookies:

_utma
Google Analytics
Expiry: 2 years
This cookie is used to track the user’s number of visits and the times of the first and the last visit.

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Google Analytics
Expiry: 30 minutes
Purpose:This cookie is used to determine the length of the visit and the time when the session started.

_utmc
Google Analytics
Expiry: End of session
Purpose:This cookie tracks the length of the visit.

_utmz
Google Analytics
Expiry: Six months
Purpose: This cookie keeps track of where the user came from, what search engine and keyword were used, and the user’s geographical location at the time of accessing this website.

_utmv
Google Analytics
Expiry: 2 years
Purpose: This cookie is used to analyse custom user segments
The following content on our websites is provided by third party services which also use cookies: Linkedin ‘Like’ button, Facebook ‘Like’ button, “Tweet” button, and Google +1 button.

Links to Third Party Sites/Third Party Services

Our websites may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Visionect and we are not responsible for their content, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site.

We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the site or any association with its operators.
Certain services made available via our websites are delivered by third party sites and organizations. By using any product, service or functionality originating from domains owned by Visionect, you hereby acknowledge and consent that we may share such information and data with any third party with whom we have a contractual relationship to provide the requested product, service or functionality on behalf of our users and customers.

Electronic Communications

Visiting our websites or sending emails to Visionect or any email address listed on our websites constitutes electronic communications between you and us.

You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email, electronic chats services like Skype, FaceTime, Google Chat, as well as personal and general notes on the Site, satisfy any legal requirement that such communications be in writing.

Use of Communication Services

Visionect websites may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”).

You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e­mail addresses, without their consent; violate any applicable laws or regulations.

We have no obligation to monitor the Communication Services. However, we reserve the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. We reserve the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

We reserve the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at our sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. We do not control or endorse the content, messages or information found in any Communication Service and, therefore, we specifically disclaim any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

Indemnity

You agree to indemnify Visionect, our partners, officers, agents and others related to Visionect for any claim from third party that could arise from your use of our websites or your violation of these Terms.

You agree to indemnify, defend and hold harmless Visionect, our officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use our services, any user postings made by you, your violation of any terms of these Terms or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations.

Visionect reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses.

Intellectual Property

All content included as part of our websites, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the our websites, is the property of Visionect or our suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You agree not to modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found through our websites. Our content is not for resale. Your use of the our websites does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission Visionect and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Visionect or our licensors except as expressly authorized by these Terms and Conditions.

International Users

Visionect’s services are controlled, operated and administered by Visionect from our offices within the EU.

If you access our services from a location outside the EU, you are responsible for compliance with all local laws. You agree that you will not use our services in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Contact Us

We welcome your questions or comments regarding the Terms and Conditions and our Privacy Policy: contact us at [email protected], or at Visionect, Ukmarjeva ulica 2, SI-1000 Ljubljana, Slovenia.

Effective as of January 1, 2013.

TERMS

November 10, 2015

These Terms are the basis for the selling of Joan on our website. We suggest that you print a copy and keep them in your records.

Terms of Sale

Basically put, this section describes the whos and whats in the easy buying process. You just choose the products you want on the website, decide how many you’d like for your office, input your payment method , and voila, you have bought Joan, a great product that will make your life much easier and more organized. Oh, it also says you can’t use Joan products to do destructive things. Really.

Buying a Joan is quick and easy, and we’re here to help. If the language in these terms gets too complicated or if you have any questions about how to buy Joan device please contact our Joan Team at [email protected], and they’ll walk you through the process.

What is Joan?

Meeting Room Assistant Joan is a digital door label and meeting scheduling solution developed by Visionect ltd (in the following Visionect), who owns all intellectual property rights within and regulates the shopping process for your convenience and safe use of Joan device (in following Service).

Who can buy Joan?

We can only sell Joan to legally organized and incorporated legal entities complying with the local law of the country of delivery. B2B (business-to-business) means a transaction in which the supplier and the customer are legal entities.

Your Status

By placing an order on the Website, you confirm that you are:

  1. legally capable of entering into binding contracts,
  2. if in the EU, able to provide your VAT number, when applicable

Orders & Payment Terms

We have to receive your payment before we can accept your order. You can pay with a credit card, PayPal, or any other pre-arranged payment method. We can cancel your order if we deem it necessary.

Our price quotes are non-binding unless we let you know in writing. An order is valid and binding only after we confirm it in writing. Visionect is not responsible for any pricing, typographical, or other errors in our communications. We may process payment and ship parts of an order separately.

Basic Order Terms: All orders must include the following information: (i) which and how many Joan devices you would like, (ii) prices, and (iii) delivery instructions, (collectively, these are the “Basic Order Terms”).

We can cancel or indefinitely suspend an accepted order, and refuse additional orders if: (i) you don’t do what you’re supposed to do according to these Terms, (ii) you stop doing business or enter into any bankruptcy, insolvency, receivership or like proceeding that lasts more than 30 days, or assign your assets for the benefit of creditors, or (iii) if third-party financing in connection with your Joan devices purchase(s) aren’t fast enough for us.

You may cancel your order until it has been shipped.

Returns Policy, Your Right to Cancel and Refunds Policy

Before sending anything to Visionect, please contact our Joan Team at [email protected]. We can usually solve the problem quickly via email. If not, and you are considered under warranty, you will receive an authorization number.

Pricing, Terms of Payment, Taxes

You can pay using Mastercard, Visa, PayPal, or another option defined by Visionect. Your order is considered accepted when your card is debited or when Visionect receives payment of invoice.

You are liable for any costs incurred by us if you change or cancel any order, and for all costs of collection of past due amounts (including attorneys’ fees).

Our stated prices for Joan devices do not include applicable sales taxes, export or import charges, transportation or insurance charges, customs and duty fees, personal property taxes or similar charges – all of which are your responsibility to pay. You have to pay us all taxes and governmental fees we are required to collect or pay upon sale or delivery of the Joan devices unless you provide us with direct payment authority or an exemption certificate valid in the jurisdiction the Joan device(s) will be delivered.

Shipping, Delivery, Title

Delivery time

When Visionect accepts your order in writing, we will also contact you with an estimated delivery time. We try hard to meet your requested delivery dates, unless you are in default under these Terms, or our performance is otherwise excused. We are not liable for late or delayed delivery. Late delivery is not a basis for cancellation of any order. Shipping and delivery dates are estimates only. The time it takes to receive your order depends on the shipping method you choose during checkout, and the time of day you place your order.

Delivery terms

When you receive Joan device(s) you own it, as well as the risk of loss or damage. We have the right to make partial deliveries.

Visionect can deliver the Software may be delivered via e-mail, if it so chooses. Visionect or its licensors still own the Title to the Software. You accept the terms of the Software when it is activated or otherwise made available for your access or use, whichever date is earlier.

You are responsible for letting us know in writing of any identified damage or nonconformance of Joan device within 8 days of receiving Joan device. Read more about Returns and Warranty here.

For safety instructions, please see Terms of Use.

Your Data

Visionect is provided a limited license to your data for the sole and exclusive purpose of providing the Services, including a license to collect, process, store, generate, and display your data only to the extent necessary in the providing of the Services. Visionect shall: (a) keep and maintain your data in strict confidence, using such degree of care as is appropriate and consistent with its obligations as further described in these Terms and applicable law to avoid unauthorized access, use, disclosure, or loss; (b) use and disclose your data solely and exclusively for the purpose of providing the services, such use and disclosure being in accordance with these Terms and the applicable law; and, (c) not use, sell, rent, transfer, distribute, or otherwise disclose or make available your data for Visionect’s own purposes, or for the benefit of anyone other than you without your prior written consent.

Our Privacy Statement is published here and incorporated herein by this reference.

Not For Resale or Export

Export Control: You may not use or otherwise export or re-export Joan devices or Software except as authorized by the laws of the country where they were obtained. In particular, but without limitation, Joan devices and Software may not be exported or re-exported in violation of export laws, including if applicable export, or re-export into any US-embargoed countries, or to anyone on the US Treasury Department’s list of Specially Designated Nationals, or the US Department of Commerce Denied Person’s List or Entity List. You represent that you are not located in any country or on any list where the provision of Joan devices or Software to you would violate applicable law. You also agree not to use or enable use of them for any purposes prohibited by applicable law or export or re-export any Joan or Software with knowledge that it will be used in the design, development, or use of chemical, biological, nuclear or ballistic weapons. Laws and regulations change frequently. It is your responsibility to know the law pertaining to export/import procedures in the country of destination of the Joan and Software. You shall defend, indemnify, and hold us harmless against any liability (including attorneys’ fees) arising out of your failure to comply with the terms of this paragraph.

Governing Law and Dispute Resolution

We use Dutch law as the basis for solving any problems involving Joan device transactions.

Notices

Any notice or other communication given by either party to the other regarding these Terms will be deemed given and served when personally delivered, delivered by reputable international courier requiring signature for receipt, or five (5) business days after mailing (postage prepaid), addressed to the party at its notice address. Either party may change its notice address by written notice to the other. Your notice address will be the address appearing on the accepted purchase order. Our notice address is: VISIONECT Limited, Ukmarjeva2, 1000 Ljubljana, Slovenia, Europe.

Warranty & Returns Policy

Contact Us First, Before Sending Anything Back

Before sending anything to Visionect, please contact our Joan Team at [email protected]. Our friendly team will try to help you solve any Joan problems quickly and efficiently. If you return anything to Visionect without prior authorization, this will be considered an unauthorized return, and you will not receive credit for Joan device(s), and Visionect will not ship Joan device(s) back to you. So, make sure you contact us before sending us anything back. We may, in our sole discretion, arrange for fulfillment of our warranty obligations through a Visionect affiliate, authorized distributor, or an authorized warranty service center. Returns may be subject to shipping, handling, replacement and/or restocking fees.

If you cancel your order before we ship it, we will reimburse all payments received from you, including the costs of shipping and delivery.

If there have been some issues related to delivery, you are responsible for letting us know in writing of any identified damage or nonconformance of Joan device within 8 days of receiving Joan device.

Joan device must be returned to us in its original or equivalent packaging, at your risk and cost. Joan device may be returned within 30 calendar days after receiving Joan device. Read our 30 Day Money Back Guarantee below.

In addition to being able to cancel, if at any time within 30 calendar days of receiving your Joan Device from our Webstore at joanassistant.com, you are not 100% satisfied, you may return it for a refund. No questions asked. If Joan device is damaged and warranty does not apply, we cannot give you a refund.

30 Day Money Back Guarantee (Joan Webstore Purchases)

We want you to be completely satisfied with your Joan device purchase from our online store. If at any time within 30 days of receiving your Joan device, you are not 100% satisfied, you may return it for us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30 Day Money Back Guarantee. Also, associated shipping fees are not refundable.

NOTE: this guarantee applies only to orders placed on Joan’s webstore at joanassistant.com.

Joan Webstore Return Instructions

If you bought Joan device(s) directly from joanassistant.com, and you are not satisfied with your purchase within 30 days of receipt, you can return it following the below procedure. Your card will be credited or you will be reimbursed upon receipt of the return of Joan device(s).

  1. Request an RMA (Return Merchandize Authorization) number from Joan Team at [email protected].
  2. Package products along with a copy of RMA form
  3. Write RMA number on the outside of the box and send it the appropriate address based on your specific location (items must be received within 14 days of issuing RMA)

Note: Please do not hand deliver your products to the RMA facility, even if you are local. These locations are not set up to receive visitors. Thanks!

North America

Joan Returns
AMSYS Innovative Solutions
8300 Bissonnet #570
Houston, TX 77074, USA

Europe and Rest of the World:

Joan Returns
Visionect
Ukmarjeva 2, 1000 Ljubljana
Slovenia, Europe

Warranty Replacement Service Instructions

Visionect will replace Joan device free of charge if your device has a manufacturing defect that is covered by the warranty below. At Visionect’s discretion, Visionect will cover the shipping cost.

  1. Before sending anything to us, please contact our Joan Team at [email protected]m. We are often able to solve the problem quickly via e-mail.
  2. If our Joan Team determines that your problem qualifies under warranty coverage, you will be issued an RMA (Return Merchandize Authorization) number.
  3. Prepare a package to return to Visionect.
  4. Write your RMA number on the outside of the box and send it the appropriate address based on your specific location.

Note: Please do not hand deliver your products to the RMA facility, even if you are local. These locations are not set up to receive visitors. Thanks!

North America

Joan Returns
AMSYS Innovative Solutions
8300 Bissonnet #570
Houston, TX 77074, USA

Europe and Rest of the World:

Joan Returns
Visionect
Ukmarjeva 2, 1000 Ljubljana
Slovenia, Europe

Returns that don’t qualify for warranty coverage will be returned to customers. It is vital that you communicate with Joan Team at [email protected] before sending in your return.

Joan One-Year Limited Warranty

Joan device is guaranteed against manufacturing defects one (1) year from the original delivery date. Visionect sole obligation in the event of such defects during this period is replace the product with comparable device at Visionect’s sole discretion.

During the warranty period, Visionect will make the choice whether to replace, repair, correct, or issue credit for any Joan device or Software subject to the warranty which after we check it out, we determine is non-conforming.

Unless: (i) the limited warranty included with a Joan device; or (ii) the User Agreement accompanying any Software grants you different rights or disclaims all warranties, we warrant to you, and only to you, as applicable, that our Joan devices are designed and manufactured to conform to our specifications and will be free from defects in material and workmanship for a period of 1 year from the original delivery date.

In Which Cases Joan Warranty does not Apply

If the product has been installed and/or used in a manner that does not comply with user instructions, or has been fitted on unsuitable materials.

  1. Normal wear and tear
  2. If the product has been modified or repaired by personnel other than Visionect’s
  3. If the defect or damage has been caused by accident, lightning, or other electrical discharge, fresh or salt water immersion or spray (outside Joan specifications); or exposure to environmental conditions for which the Joan device is not intended.

This limited warranty also does not apply to, and we are not responsible for, defects or performance problems resulting from: (i) the combination or use of the Joan device with hardware or software, information, data, systems, interfaces, or devices not made, supplied or specified by us; (ii) operating the Joan device under any specification other than, or in addition to, our standard specifications for them; (iii) the unauthorized installation, modification, repair, or use of the Joan; (iv) damage caused by accident, lightning, or other electrical discharge, fresh or salt water immersion or spray (outside Joan specifications); or exposure to environmental conditions for which the Joan device is not intended; (v) normal wear and tear on consumable parts, or (vi) cosmetic damage and (vii) in contrary with this Terms. We do not warrant or guarantee the results obtained through the use of Joan device.

If any Joan device stops working during the warranty period for reasons covered by our limited warranty, and you notify us of such a failure during the warranty period, we will at our option replace a nonconforming Joan device with new, equivalent to new, or reconditioned parts for Joan device or, if don’t make financial sense in our determination, we will refund the Joan purchase price you paid (excluding separate costs of installation, if any) upon your return of the Joan device in accordance with our Joan device return procedures as referenced above. Any repaired or replaced Joan devices will be warranted for a period of 30 days or the remainder of the original warranty period, whichever is longer.

Determination of Warranty Applicability

We can refuse warranty services if the Joan device or Software date of purchase cannot be proven, if a claim is made outside the warranty period, or if a claim is excluded. Following our examination of your claim, we will notify you of your warranty status and the repair cost of any out-of-warranty Joan devices. At such time you must issue a valid purchase order to cover the cost of the non-warranted Joan device repair and return shipping, or authorize return shipment of the Joan device at your expense as-is.

Software

The Software is made available ‟as is.” Visionect makes no warranties, conditions, accompanying documentation as to any matter including (without limitation) performance, results, security, non-infringement, merchantability, integration, quiet enjoyment, features, expectations, satisfactory quality, or fitness for any particular purpose.

VISIONECT PROVIDES NO WARRANTY REGARDING, AND WILL HAVE NO RESPONSIBILITY FOR, ANY CLAIM ARISING OUT OF THE:
(I) USING THE SOFTWARE IN ANY WAY NOT COVERED BY THESE TERMS AND CONDITIONS OR ITS PURPOSE
(II) MODIFICATION OF SOFTWARE MADE BY ANYONE OTHER THAN VISIONECT UNLESS VISIONECT AUTHORISED SUCH A MODIFICATION
(III) DAMAGES DUE TO IMPROPER OR SLOPPY USE
(IV) USE OF SOFTWARE IN COMBINATION WITH ANY OPERATING SYSTEM, OR ANY SOFTWARE OR/AND HARDWARE NOT AUTHORISED OR FORBIDDEN BY VISIONECT.
VISIONECT PROVIDES NO WARRANTY AND WILL HAVE NO RESPONSIBILITY FOR
(I) OPERATION OF SOFTWARE BEING UNINTERRUPTED
(II) OPERATION OF SOFTWARE BEING ERROR-FREE
(III) THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET DISTRIBUTOR REQUIREMENTS
(IV) THAT THE SOFTWARE WILL BE COMPATIBLE WITH ANY SOFTWARE OR HARDWARE, EXCEPT SOFTWARE AND FIRMWARE AUTHORISED BY VISIONECT

VISIONECT IS NOT RESPONSIBLE FOR ANY DAMAGES OR LOSS RESULTING FROM THE USE OR INABILITY TO USE THE SOFTWARE.

Terms of Use

Basically put, this section talks about how it’s necessary to put Joan together, fit Joan, and install Joan in the right way. If you don’t, it can cause it to break or cause damage to you or your wall(s).

This section also talks about how though you own the unit, everything (software, electronics, etc.) inside is still owned by Visionect. It also talks about how it’s illegal to steal our smart product ideas, or reverse-engineer it to make your own Joan. Oh, and no one can use Joan to blow things up. Really.

Safety Instructions

It’s really important to assemble, fit, and install Joan devices correctly. Incorrect fitting and/or installation may result in personal injury or loss. Visionect is not liable if you don’t do it right. For safety reasons, no screws for attachment to walls are included, since every wall is different and their load-bearing capacity may vary. Getting help from a specialist or dealer may be necessary.

Only an authorized specialist may service the product.

Unauthorized opening and unprofessional repair operations may result in serious risks for the user (electrical shocks, fire hazards, and other electrical risks).

WARNING!
Do not use the product if the outer casing is damaged.
Do not use defective/damaged cables. A defective cable may result in electrical shocks or fire hazards.
Do not insert any foreign object into the product.
Caution! Lithium battery inside – risk of explosion.
The product may only be used in an indoor environment.
Do not expose to excessive heat or high temperatures.
Keep away from children.

For warranty and returns please see the Warranty and Return Policy.

External Power Source

Input ratings: 5 V, 1A max.
Must be supplied from external power supply source that comply with requirements for Limited power source.

The Quality of Your Wi-Fi Connection

The quality of your network connectivity will critically influence all aspects of Joan’s performance. Joan is a thin client device, meaning that all of its operations take place online – which requires a stable connection with a server. If your Wi-Fi or internet connection is not stable and/or fast enough, this will affect Joan’s interaction speed, battery life, system stability and more. In extreme cases this might cause a failure of Joan to operate in the target environment. We are not responsible for the operation, availability, or failure of any network connectivity related infrastructure, which could critically impact the performance of Joan and any failure in function of Joan device due to network connectivity is excluded from warranty.

Using Joan devices and Software depends on the availability and coverage of wireless networks, telecommunications networks, satellite positioning systems, and the Internet, which involve facilities owned and operated by third parties. We are not responsible for the operation, availability, or failure of such third party systems or facilities.

Not Responsible for Lost Data

We are not responsible for any modification or damage to, or loss of any programs, data, or other information stored on any media or any part of any Joan device serviced by us, or stored or hosted by us in connection with a Software service we provide, or for the seeking of Software support. Any Joan device or Software sent to Visionect for support may be returned to you configured as originally provided to you by Visionect.

OUR ENTIRE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF, OR IN CONNECTION WITH, THESE TERMS IS LIMITED TO THE AMOUNTS YOU ACTUALLY PAID TO US UNDER THE TERMS. FURTHER, NEITHER WE NOR VISIONECT EMPLOYEES ARE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE DAMAGES, OR OTHER DAMAGES, OR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF USE OF THE JOANS OR SOFTWARE, OR ANY ASSOCIATED EQUIPMENT, COSTS OF COVER, DOWNTIME AND USER TIME, OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITIONS, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY RELATED TO THE JOANS OR THE SOFTWARE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE APPLYING TO THE JOANS OR SOFTWARE IS LIMITED IN DURATION TO THE DURATION OF THE WARRANTY SPECIFIED IN SECTION 7, ABOVE.

WE BOTH AGREE ABOUT THESE LIABILITY LIMITATIONS, THAT SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL, OR SPECIFIED OTHER DAMAGES, OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY, OR MAY NOT FULLY APPLY TO YOU.

Intellectual property

You agree that Visionect owns all right, title, and interest to all intellectual property and other proprietary rights to anything Joan-related. You shall take reasonable precautions to prevent unauthorized access and use of the Software and documentation by third parties. You can’t let any third party copy, decompile, disassemble, or otherwise reverse-engineer the Joan devices or Software, or attempt to do so. You are prohibited from, and shall prevent any third party from, removing, covering, or altering any of our patent, copyright, or trademark notices placed upon, embedded in, or displayed by the Joan devices or Software or their packaging and related materials. We reserve all rights in the Joan devices and Software not specifically granted to you under these Terms.

Software Licenses

All Software is licensed or provided as a service and is not sold. All intellectual property rights in the Software and user documentation are owned by Visionect and are protected by law, including but not limited to copyright, trade secret, and trademark law, as well as other applicable laws and international treaty provisions.

You may not distribute, reproduce, reverse-engineer, decompile, disassemble, or create derivative works of Software except and only to the extent that the right to do so is mandated under applicable law. Nothing contained herein shall be construed, expressly or implicitly, as transferring any right, license, or title to you other than those explicitly granted under these terms and conditions. Unauthorized copying of the Software or failure to comply with the above restrictions can constitute a legal basis to claim damages.

Joan is a trademark, applied for registration, owned by Visionect, and represents a valuable asset. Any improper use of Joan devices or unauthorized use of trademark for commercial purpose, regardless of the channel and media, will be deemed as infringement and enforced.

Nothing in these Terms shall require a transfer of any intellectual property rights, which shall remain vested with Visionect.