Please note that you will first need to [add users](/help/workplace-management/add-users-to-joan-workplace), before sending them any instructions.

When you’re ready, please share links to the mobile apps ([Apple](https://apps.apple.com/us/app/find-app/id1519226753), [Google](https://play.google.com/store/apps/details?id=com.visionect.joan.desk)) and to the [MyJoan](https://my.getjoan.com/) website with them. While in most cases unnecessary, we’ve also prepared [very brief instructions for the end-users](/help/workplace-management/instructions-for-joan-users).

Feel free to use the following template to notify your team:

*“Dear team members,*

*Starting today, please use the **Joan Workplace app** to book desks, meeting rooms, parking spots, or shared assets before arriving at the office. The app is easy to use for quick ad-hoc bookings as well as for planning your weekly or monthly schedule.*

*Please download the app from* [*the Apple App Store*](https://apps.apple.com/us/app/find-app/id1519226753) *and* [*the Google Play store*](https://play.google.com/store/apps/details?id=com.visionect.joan.desk) *or access* [MyJoan](https://my.getjoan.com/)*.*

*Additional instructions are available in the* [*Joan support*](/help/workplace-management/instructions-for-joan-users) *article.*

*Please note: If you are unable to see the floor plan or booking options, you may have accidentally created your own account. If this happens, please contact support@getjoan.com so we can fix it.*

*Let us know if you have any questions!”*

If a user has created their own admin account/logged in before they were added to your list, you will receive the below error message when adding them:

**Email - User with email  sample@domain already exists. Please contact support for further information.**

In case this happens, please let us know at [support@getjoan.com](mailto:support@getjoan.com) and we will remove the said user so that you can try adding them again.