To set up the Visitor ePaper badge, first make sure the following settings are correct in your MyJoan admin account.

**Before you start**

1. Enable Visitor Management, as described in [How to set up visitor management](/help/visitor-management/visitor-management-how-to-set-it-up).
2. Go to **Settings > Visitor > General Settings** and turn on **Enable visitor photo**.

![Screenshot: image png Mar 16 2026 09 33 41 2811 AM](https://getjoan.com/help/api/media/file/image-png-Mar-16-2026-09-33-41-2811-AM.png)

3. To show the visitor's photo on the badge, go to **Visitor > Device Settings**, select **Printers** in the top menu and turn on **Enable visitor photo**.

![Screenshot: image png Apr 15 2026 01 18 24 5541 PM](https://getjoan.com/help/api/media/file/image-png-Apr-15-2026-01-18-24-5541-PM.png)

**Pair the device to your MyJoan account**

1. Hold the button on the back of the Visitor ePaper badge to turn it on. The screen refreshes and shows the battery percentage and the MAC address.
2. In MyJoan, go to **Settings > Visitor > Devices** and click **Pair a device**.

![Screenshot: image png Apr 10 2026 12 22 09 7873 PM](https://getjoan.com/help/api/media/file/image-png-Apr-10-2026-12-22-09-7873-PM.png)

3. Select the **Visitor ePaper badge** option and enter a name, so you can identify the badge in MyJoan.
4. Enter the MAC address shown on the badge.
5. Optionally, select the tablet(s) the badge should connect to. You can also do this later.
6. Click **Pair device**.

![Screenshot: image png Jun 09 2026 06 00 48 3870 PM](https://getjoan.com/help/api/media/file/image-png-Jun-09-2026-06-00-48-3870-PM.png)

**Connect the badge to a tablet**

If you did not select a tablet while pairing, connect the badge now:

1. In the **Devices** menu, click the tablet you use at the location.
2. Select the badge(s) you want to connect to it.
3. Click **Save**.

![Screenshot: image png Apr 14 2026 08 52 33 5825 PM](https://getjoan.com/help/api/media/file/image-png-Apr-14-2026-08-52-33-5825-PM.png)

Make sure Bluetooth is enabled on your Visitor Management tablet. When a visitor registers, the tablet picks the connected badge with the best connectivity. The badge flashes while the information uploads, and it finishes updating in about 10 seconds.

**Returning the Visitor ePaper badge**

When the visit is over and the visitor hands over their badge, they should use the tablet to sign out, indicating their departure by tapping on the **Sign-out** button. Once the visitor signs out, the Visitor ePaper badge returns to its initial screen. If the visitor forgets to sign out, you can clear the badge in MyJoan: go to **Visitor > Devices**, click the badge and choose **Clear badge**.

**Battery & charging**

The badge runs on a 100 mAh battery that supports approximately 700 screen updates per charge. Because ePaper displays only consume power when the screen changes, a single charge can last weeks with daily use. When the battery needs recharging, place the badge on any Qi-compatible wireless charging pad.

*If you require assistance with the setup, feel free to reach out to [support@getjoan.com](mailto:support@getjoan.com).*