Checking visitors out keeps your visitor log accurate, so you always know who is in the building. Depending on your setup, visitors can be checked out in several ways.

| Method | Who does it | Where |
| --- | --- | --- |
| Self check-out | Visitor | Visitor Management tablet |
| From the mobile app | Host | Joan mobile app |
| From MyJoan | Admin or office manager | MyJoan web portal |
| Automatic check-out | Joan, at a time you set | Configured in MyJoan settings |

### Visitor self check-out on the tablet

When visitors leave, they can check themselves out on the Visitor Management tablet at reception:

1. On the tablet, tap **Check out**.
2. Find your name in the list.
3. Confirm the check-out.

If the visitor has a Visitor ePaper badge, it's automatically cleared and returns to its default screen once they check out. For more details, see [How to setup Visitor ePaper badge](https://support.getjoan.com/knowledge/how-to-setup-e-paper-badge).

### Host check-out from the Joan mobile app

Hosts can check out their visitors from the Joan mobile app, which is useful when you're walking a guest out:

1. Open the Joan mobile app and go to **My visitors**.
2. Open the visitor's card.
3. Tap **Check out**.

### Admin or office manager check-out in MyJoan

Admins and office managers can check out any visitor from the MyJoan web portal, for example when a visitor left without checking out:

1. Sign in to MyJoan.
2. Go to **Schedule -> Visitors -> Visitor log**.
3. Find the visitor and choose **Check out**.

### Automatic check-out

With automatic check-out, visitors who are still checked in are checked out at a set time each day, regardless of their scheduled end time. This keeps your visitor log accurate even when visitors forget to check out. If a Visitor ePaper badge was assigned to the visitor, it's also cleared.

To enable it:

1. Sign in to MyJoan as an admin or office manager.
2. Go to **Settings -> Visitors -> General settings**.
3. Turn on **Automatic visitor check out** and set the time.

Automatic check-out is set per building, so each building can have its own time.

### Frequently asked questions

**What happens if a visitor forgets to check out?**
Their visit stays open in the visitor log until someone checks them out. A host can check them out from the mobile app, an admin or office manager can check them out in MyJoan, or automatic check-out can do it for you at the end of the day.

**What if a visitor can't find their name on the tablet?**
This can happen if the name was mistyped at check-in. Ask the host, an admin or an office manager to check the visitor out instead.

**Does checking out clear the Visitor ePaper badge?**
Yes. The badge returns to its default screen when the visitor is checked out. You can also clear a badge manually in MyJoan under **Settings -> Visitor -> Devices** by selecting the badge and choosing **Clear badge**.

If you need help, contact [support@getjoan.com](mailto:support@getjoan.com).