Most login problems have one of three causes: the email address has no Joan account, the login email or code did not arrive, or someone at your company already set up the MyJoan admin account. Find your situation below.

## Which email address should I log in with?

Log in with the email address your admin used to add you to Joan. Users added by an admin do not register and do not get a separate activation email:

- **MyJoan (web):** open the login page and sign in with **Magic Link**, Google or Microsoft 365.
- **Joan Workplace app:** enter your work email, then type in the 6-digit code you receive by email.

The message "Please enter a correct email and password" usually means that no account uses this email address, or that the password is wrong. Ask your admin which email address your account uses, or reset your password as described in [How to reset MyJoan account password](/help/room-management/how-to-reset-my-joan-account-password).

For more on signing in as a user, see [Instructions for Joan users](/help/workplace-management/instructions-for-joan-users).

## What should I do if the login code or email doesn't arrive?

1. Check your spam or junk folder.
2. Ask your IT team to check whether your company's mail filter or quarantine held the email.
3. Request a new code or link, and use only the newest email.
4. On the web, try another sign-in option: **Magic Link**, Google or Microsoft 365.
5. If still nothing arrives, [contact Joan Support](https://getjoan.com/help/contact) with the email address you are trying to use. We can check whether our emails to that address were blocked and send them again.

## Why does it say "Verification link is invalid or has expired"?

A login or verification link works only once and only for a limited time. If you already clicked it, or the email is old, request a new link and use the newest email.

## Why does it say I tried to log in before being added to my organization's admin account?

Your company already has a MyJoan admin account for your email domain, so you can't create a second one. Ask that admin to add you as a user in **Settings › User Directory**. If you don't know who the admin is, [contact Joan Support](https://getjoan.com/help/contact).

## What if our admin has left the company?

[Contact Joan Support](https://getjoan.com/help/contact). To protect your company's data, we first check that you belong to the organization, for example with a recent Joan invoice. After that, the admin email can be changed to the new owner, as described in [How to change MyJoan admin email](/help/room-management/how-to-change-my-joan-account-email).

## Why does Google sign-in keep sending me back to Google?

This can happen when the calendar permissions Joan asks for are declined. Sign in with **Magic Link** or with your email and password instead.

## Still can't log in?

Contact us through the [support form](https://getjoan.com/help/contact). Include the email address you use, whether you use MyJoan on the web or the Joan Workplace app, and the exact error message.