To troubleshoot connectivity issues with Exchange follow these steps:

1. Open [https://testconnectivity.microsoft.com/](https://testconnectivity.microsoft.com/) inside your browser.
2. Under **“Microsoft Exchange Web Services Connectivity Tests”** select the **“Service Account Access”** option and proceed by clicking the **“Next”** button.

![Microsoft Exchange Web Services Connectivity Tests Service Account Access](https://getjoan.com/help/api/media/file/Microsoft-Exchange-Web-Services-Connectivity-Tests_-Service-Account-Access.png)

3. A new page should show up. Enter the required information there.

![Fill out the required fields under Service Account Access](https://getjoan.com/help/api/media/file/Fill-out-the-required-fields-under-Service-Account-Access.png)

4. Once you’ve entered all of the required information, click on **“Perform Test”** to start the test.
5. The testing results should pop up in a couple of seconds.
6. Click on **“Save as HTML”** and send the file to us for further inspection.

![After the connectivity test is successful, export the results.](https://getjoan.com/help/api/media/file/After-the-connectivity-test-is-successful-export-the-results.png)