Read about [canceling an order](#cancel), [returning a device](#return) and what to do if your order is [damaged on arrival](#damaged).

## {#cancel}I’d like to cancel my Joan order. What should I do?

If your plans have changed and you have decided to cancel your Joan order, please contact us at [info@getjoan.com](mailto:info@getJoan.com) for details. If you cancel your order before shipping, we shall reimburse all payments received from you, including the shipping costs. [Read more here](https://getjoan.com/terms-of-sale-returns-warranty/).

## {#return}How can I return a device?

If your device for any reason has a manufacturing defect that is covered by our [Warranty](https://getJoan.com/terms-of-sale-returns-warranty/#limited-warranty), we will replace the Joan device completely free of charge. Read more about returning Joan in our [Warranty](https://getJoan.com/terms-of-sale-returns-warranty/#limited-warranty) & [Returns Policy](https://getjoan.com/terms-of-sale-returns-warranty/).

Before sending anything back, please contact us at [support@getjoan.com](mailto:support@getJoan.com) for return authorization. Unfortunately, we cannot accept returns without prior authorization.

## {#damaged}The package I received was damaged. What should I do?

This very rarely happens and is beyond our control but please let us know within 8 days of receiving your device if you notice any damage so we can investigate. To find out more about returning a product read our [Warranty](https://getjoan.com/terms-of-sale-returns-warranty/) & [Returns Policy](https://getjoan.com/terms-of-sale-returns-warranty/) or contact us at [info@getjoan.com](mailto:info@getJoan.com) for more assistance.