**Q: Will the end customer see pricing details?**

A: No. As long as the customer selects the preferred payment method as **Paying via a reseller**, they will not be shown any pricing information.\
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**Q: Will end customers receive any invoices?**

A: No. Invoices will not be sent to the end customer. As the reseller, you will need to handle billing and payments directly with the end customer.\
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**Q: Will I receive alerts if there are any issues with the subscription?**

A: Yes, you will receive alerts from the bouncer if there are any issues with the subscription.\
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**Q: How often will email reminders be sent to me and the end customer?**

A: Reminders will be sent 45, 30, 14, and 7 days prior to the renewal date, but only if the subscription has not been renewed.

**Q: How does the pre-paid code system work?**

A: We will manually issue a pre-paid code for subscriptions. Each code, when entered in the MyJoan, creates a new non-renewing subscription based on the code (subscription tier with the number of units). Codes are created in the same way for renewal and first-time purchases. The subscription activates when a pre-paid code is entered. \
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**Q: Can subscriptions be purchased for multiple years at once?**

A: Yes, subscriptions can be purchased for multiple years at once.

## **Other important changes:**

- **Automatic user license deactivation** - User licenses will get automatically unassigned from a user when they’re not using the service (not opening Joan web or mobile app) for more than **60 days**.

In case you have any additional questions or concerns, please feel free to contact us via [sales@getjoan.com](mailto:sales@getjoan.com).