Read about the countries Joan ships to, the timeline of delivery, payment methods, our money back guarantee, ordering Joan in bulk, checking your order status and details, and Joan’s importing costs.

Do you ship to my country?

Definitely! Joan ships worldwide.

When will my order ship?

Our Shipping Team will ship your package as fast as possible, but no longer than within 1-2 business days. We’ll send you an email when it ships along with your delivery service information and tracking number. If you have any questions, please contact our Shipping Team at [email protected], we’re happy to help you. Read more about shipping policy here.

What payment methods can I use?

The Joan Store accepts most major credit cards such as Visa®, MasterCard®, and American Express®, or you can pay via PayPal. All credit card information you provide to our server is fully encrypted and secure.

Do you have a Money Back Guarantee?

We want you to be completely satisfied with the products you purchase. That’s why we offer a 30 Day Money Back Guarantee so you can test out the product and really make sure it fits all your company needs. If at any time within 30 days of receiving your Joan, you are not 100% satisfied, you may return it to us for a refund. No questions asked.

Any items damaged due to reasons not covered under warranty unfortunately cannot be refunded. Also not refundable are any associated shipping fees.

Can Joan be ordered in bulk?

Yes, Joan can be ordered in bulk, and shipping costs are dependent on the total weight of the package. Before placing a large order, please contact us at [email protected] so we can give you the best deal possible.

Can I check my order status?

When you make your purchase, you will receive an email with your order details. After the package is shipped, you will receive an additional email with a tracking number. If you have any additional questions about your order, feel free to contact us at [email protected].

I need to change my order details, what should I do?

To change any order details (i.e., credit card info, address, billing address, etc.), please contact our Joan Team at [email protected].

What are my VAT/importing costs?

We do not cover any importing costs for orders placed through our Joan Store. VAT costs depend on local legislation, and are the responsibility of the customer, as Joan is provided at a net price.