My MAC doesn’t recognize Joan
Sometimes Joan devices might not be detected by your computer. Installing or upgrading the connectivity driver for the FTDI serial COM port should do the trick. The driver is installed by default, however, should the issue arise, download the latest version again from the FTDI support page. If none of the above solve the configuration …
Access Joan’s logs to display the record of events that have occurred when running an individual Joan device.
Joan’s serial number
Find out how to access Joan’s serial number, a 32 character identifier of an individual Joan device.
Joan does not respond to touch
Joan is sensitive to the quality of the Wi-Fi signal. Alternatively, your infrastructure can sometimes cause disconnects.
The onboarding process gets stuck in Internet Explorer
If you get stuck in the middle of onboarding in Internet Explorer and the next page in the Joan Portal does not want to load, please try the following.