If your Joan devices are displaying the following message:\
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*“Please visit your MyJoan to resolve this issue!”* Joan 6/Joan 13

or

*''Subscription error. Please visit your MyJoan to resolve this issue!''* Joan 6 Pro\
\
Please check out the possible reasons below:

- You may have outstanding bills for Joan services
- Your [billing information](/help/plans-billing/plans-billing-settings-1) needs to be updated

## Unpaid invoices

To check any outstanding invoices, please follow the instructions below:

1. Log in to my.getjoan.com
2. Go to **Settings** and click on **Plans&Billing** on the left-hand menu
3. Scroll down to **Invoices**, where you will see the last 5 invoices and their statuses
4. Click **Show all invoices** to see if the unpaid invoice is listed there.\
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If you see any invoices that are due, please reach out to our support team, and they will manually process the payment.

## **Update your billing information**

1. Log in to my.getjoan.com
2. Go to **Settings** and click on **Plans&Billing** on the left-hand menu
3. Locate the **"Company details"** section
4. Click **Edit company details**
5. Fill out the missing information. Please note that fields marked with a star (\*) are mandatory
6. Click **Next**. The message "company details were successfully updated" will pop up in the upper right corner. You will be prompted to select or confirm your payment method. Once done, click **Next**.

If you have checked all of the reasons listed above, and your devices are still displaying the same error message, please write to [support@getjoan.com](mailto:support@getjoan.com) and one of our support agents will assist as soon as possible.