There are two ways to reboot your device:

1. [Through the desktop Joan Configurator](#reboot-via-joan-configurator)
2. [Through the mobile Joan Configurator](#reboot-via-mobile-configurator)

## {#reboot-via-joan-configurator}How to reboot a device via the desktop Joan Configurator:

1. Run the [Joan Configurator](/help/joan-devices/what-is-the-joan-configurator)
2. Connect the Joan device to your PC with the provided Micro USB or USB-C cable
3. Select your device
4. Select the **Tools** option in the navigation bar below
5. Click **Reboot device**

![Configurator gif4](https://getjoan.com/help/api/media/file/Configurator_gif4.gif)

And that’s it. You have successfully rebooted your Joan device.

## {#reboot-via-mobile-configurator}How to reboot a device via the mobile Joan Configurator app:

1. Open the mobile Joan Configurator application.
2. In the device list, select your device.
3. Select the **Tools** option in the navigation bar below
4. Click **Reboot device**

And that’s it. You have successfully rebooted your Joan device.

Is the problem still there? Don’t worry. [Acquire the log file](/help/joan-devices/how-to-acquire-the-devices-log-file) and contact us at [support@getjoan.com](mailto:support@getjoan.com) with a description of the problem.