To clear the "Pairing error" message, re-pair the device in MyJoan.

1. Log in to [MyJoan](https://my.getjoan.com/manage/devices/).
2. Click **Settings** at the top of the screen.
3. In the left menu, under **Rooms**, click **Devices**.
4. Click the device you need to re-pair.
5. Click **Re-pair** at the bottom right of the device page.

![repair 2](https://getjoan.com/help/api/media/file/repair-2.png)

A **Device repaired** confirmation appears in the top right corner when re-pairing worked.

**If the message is still showing**

- Make sure the device is not paired to a different [MyJoan](https://my.getjoan.com/) account.
- Select the correct hosting option for the device (in the cloud) in the [Joan Configurator](/help/joan-devices/what-is-the-joan-configurator).

Once the device is configured and connected to a server, it refreshes automatically, removes the notification message and starts showing your resource's schedule.

*If you encounter any issues, please contact [support@getjoan.com](mailto:support@getjoan.com).*